Marketing Service Representative

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Job Description Summary This position is responsible for supporting Sales Representatives or Account Management personnel in the prospecting, acquiring, or renewing business. Duties vary based on market and type of role supporting and may include any of the following: Processing quotes and coordinating with underwriting, building relationships with customer representatives/brokers, researching and coordinating the resolution of customer issues/inquiries, preparing and analyzing reports, preparing or implementing new accounts or renewals with minimal travel to customer sites. NOTE: this role is hybrid/flex and requires in-office visibility three days per week, working from home the other two days; relocation is NOT available and sponsorship will NOT be extended either now or in the future. Job Responsibilities o Support Sales or Account Management personnel to assist in prospecting, acquiring or renewing business for medical and ancillary products. o Intake and process new business quotes while coordinating with Account Management and Underwriting teams. o May conduct research for prospective business. o Research inquiries received from customers, brokers, or company representatives and relay information to Sales or Account Management personnel or respond directly to customer or company representative. o Manage communication campaigns with the sales team and clients to ensure timely deployment of messaging. o Cultivate cross-functional relationships to promote and amplify the experience for Clients and Business Partners. o Evaluate all inquiries from internal/external business partners, clients, management, and co-workers to determine best course of action in next steps to resolve inquiry in a timely and professional manner. This includes but does not limit to the following areas: claim processing, data interpretation issues, Reporting, Sales Campaigns, Portal Access, Contracts, Products, and other service issues timely. o May coordinate meetings. o Gather data, create and/or maintain databases. o Prepare documentation for prospective or existing customers and review forms received for completeness. o Develop relationships with customer representatives. o May include some travel. o Communicate and interact effectively and professionally with co-workers, management, customers, etc. o Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. o Maintain complete confidentiality of company business. o Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested. Job Requirements o Bachelor’s Degree and one (1) year of experience in health insurance/healthcare field in a service/sales/marketing position involving initiative and decision-making OR 5 years of experience in healthcare management in a marketing service representative role OR 5 years of experience in sales/marketing or healthcare management/claims/provider service experience involving processing or coordination of services for health care clients. o Must have State Insurance License(s) in L&H or obtain State Insurance License(s) in L&H within required time frame per state regulations. o Strong organizational and decision-making skills with excellent written and verbal communications skills including telephone skills. o Ability to interact professionally with both internal and external contacts. o Proficient in Microsoft Excel, Word, PowerPoint and Access. Preferred Job Requirements o Health insurance/healthcare industry experience. o Salesforce CRM Bachelor’s Degree and one (1) year of experience in health insurance/healthcare field in a service/sales/marketing position involving initiative and decision-making OR 5 years of experience in healthcare management in a marketing service representative role OR 5 years of experience in sales/marketing or healthcare management/claims/provider service experience involving processing or coordination of services for health care clients. Must have State Insurance License(s) in L&H or obtain State Insurance License(s) in L&H within required time frame per state regulations. Strong organizational and decision-making skills with excellent written and verbal communications skills including telephone skills. Ability to interact professionally with both internal and external contacts. Proficient in Microsoft Excel, Word, PowerPoint and Access. Preferred Job Requirements Health insurance/healthcare industry experience. Salesforce CRM Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $41,700.00 - $92,800.00 Exact compensation may vary based on skills, experience, and location.