Marketplace Logistics Specialist

Job description

ABOUT ADDI We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace. We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably. Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia. But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values https://co.addi.com/trabaja-con-nosotros#:~:text=%E2%80%A2%20We%20are%20owners,dentro%20del%20equipo. every day. ABOUT THE ROLE This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading. WHAT’S THE MISSION YOU’LL DRIVE Own the day-to-day execution of LBA's logistics operation, monitoring the live order pipeline, resolving carrier exceptions, and driving ally onboarding to sustain OTIF and seller OTD as the operation scales toward 1,000+ sellers and 120,000 orders/month, ensuring every customer delivery promise is kept and every new seller goes live ready to perform.. WHAT YOU WILL DO - Sustain OTIF ≥95% and seller OTD ≥98% by implementing a structured daily pipeline monitoring routine — tracking open, overdue, and aging orders, assigning a single owner and resolution date to each at-risk shipment — measured weekly against target from month one. - Reduce open exception aging by 40% by rolling out a carrier exception management SOP (24h / 48h / 5-day resolution tiers per exception type) with CX coordination for customer communications, measured as % of exceptions closed within SLA by Q3. - Recover ≥90% of eligible carrier billing discrepancies by running weekly reconciliations — cross-checking labels vs. orders vs. invoiced charges, flagging billed-weight errors and duplicate charges — reducing cost leakage per shipment by Q3. - Onboard 30+ new seller allies into LBA by owning a standardized end-to-end onboarding checklist (configuration, carrier mapping, SLA setup, pilot orders, go-live validation), reducing average time-to-live per seller by 25% vs. current baseline by Q4. - Achieve zero unplanned SLA breaches during peak events (Cyber Days, Hot Sale, Black Friday) by activating pre-agreed contingency playbooks with reinforced monitoring, carrier readiness checks, and seller capacity alerts at least 4 weeks before each peak period. - Deliver a daily operations dashboard trusted by the team by building and maintaining a live control panel (prior-day volume, OTIF daily/WoW/MTD, open exceptions and aging, seller OTD traffic light) with <2% data errors, used by leadership as the source of truth within 60 days of joining. WHAT WE’RE LOOKING FOR PROVEN EXPERIENCE OWNING LAST-MILE OR MARKETPLACE LOGISTICS OPERATIONS - 3–5 years in logistics, supply chain, or last-mile operations in e-commerce, marketplace, retail, or 3PL/carrier environments in Colombia - Has personally owned operational KPIs (OTIF, OTD, exception rates, cost per shipment) — not just reported them to someone else - Professional degree in Industrial Engineering, Business Administration, Logistics, or a related field Demonstrated track record of carrier management and exception resolution - Hands-on experience coordinating carriers (Coordinadora, Servientrega, TCC, or similar) on pickups, SLAs, and delivery exceptions - Can describe a real exception (loss, absent recipient, address error) they managed end-to-end: how they escalated, who they coordinated with, and how it was resolved - Knows how to hold a carrier accountable with data while keeping the relationship functional Has solid expertise in data-based root cause analysis - Advanced Excel or Google Sheets; comfortable pulling and cross-checking large order datasets - Separates symptom from cause: can decompose an OTIF drop into its correct components (seller, carrier, buyer, tech, external) and act on the right one - SQL, Databricks, or Looker experience is a strong plus Track record of rigorous operational reporting and reconciliation - Experience running freight reconciliations — cross-checking labels, pickups, and invoiced charges - Has caught and recovered billing discrepancies (billed-weight errors, duplicate charges) in a structured, documented way - Produces operational summaries that are concise, accurate, and trusted by stakeholders without requiring cleanup Demonstrates ability to coordinate across sellers, carriers, CX, and finance - Self-starter who takes an issue from alert to resolution with one owner and a date, without being chased - Can hold external partners (sellers, carriers) accountable with data while keeping relationships healthy - Clear, structured communicator: weekly seller feedback, escalation emails, and ops summaries with no noise Experienced in partner or seller onboarding in an operational context - Has managed onboarding of external partners into an operational workflow (configuration, training, testing, go-live) - Builds structured checklists and tracks progress against a go-live date with clear ownership at each step - Experience onboarding in marketplace logistics is a strong plus Proven adaptability in early-stage, fast-scaling operations - Has worked in environments where processes were still being defined — joins, finds gaps, and builds structure rather than waiting for documentation - Comfortable with daily standups, weekly reviews, and shifting priorities without losing sight of core KPIs - Willingness to actively leverage AI tools (LLMs, automated workflows) to accelerate reporting, root-cause analysis, and operational tasks WHY JOIN US? - Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services. - Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner - Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it. - Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it. - Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth. HOW THE HIRING PROCESS LOOKS LIKE We believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like: - Step 1: People Interview (30 min) A conversation with a recruiter to get to know you, your experience, and what you're looking for. We’ll also share more about Addi, our culture, and the role. - Step 2: Initial Interview (45 min) A more in-depth conversation with the hiring manager, where we explore your skills, experience, and problem-solving approach. We want to understand how you think and work. - Step 3: Deep Dive Interviews (30 min) You'll meet future colleagues and cross-functional team members to get a feel for how we work together. We’re looking for strong contributors and cultural fits, so bring your questions, too! - Step 4: Live Business Case (60 minutes) You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role. - Step 5: Co-Founder Interview If there’s a strong match, you’ll have a final conversation with our Founder to align on expectations, cultural fit and ensure vision of the company, what we are building and how you will contribute to our product. We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback, ensuring that you walk away with valuable insights from your experience with us.