Marketplace Operations Analyst

Job description

About WeBox The Commerce Platform for Workplaces, Delivered. WeBox is an AI-powered workplace commerce platform designed to make workplace food and services simple, personalized, and reliable. Through our marketplace, we provide businesses with Box Meals, Event Catering, Office Pantry solutions, and more — all supported by seamless delivery and end-to-end service. Our platform brings together hundreds of restaurant, catering, grocery, and local partners to offer workplaces greater variety, flexibility, and convenience. By combining AI-driven personalization, customizable options, reliable fulfillment, and cost-efficient service, we are building a better way for companies to serve their teams. Our Mission Deliver Happiness Our Vision Build the world’s #1 workplace commerce platform, powered by AI, with a long-term goal of reaching $1 billion in revenue by 2032. We are growing quickly and looking for people who are excited to build, take ownership, and grow with us. About the Role WeBox is looking for a Marketplace Operations Analyst to help us build and continuously improve our Marketplace. This is a hands-on business operations role. You will look at the Marketplace as a whole — what we sell, how we price it, which partners we work with, whether we are delivering the right quality, and where we can improve. You will work with data, but analysis is only the starting point. We are looking for someone who can turn insights into action and take ownership of problems from discovery through resolution. Responsibilities Marketplace Performance Understand how the Marketplace is performing and identify where we can do better. Analyze sales, orders, customer behavior, product performance, and profitability. Identify trends, issues, and growth opportunities. Understand what customers are looking for across both online and offline offerings. Recommend which products or categories we should add, expand, improve, or remove. Track the impact of changes and continue iterating based on results. Pricing & Product Strategy Help us make better decisions about what we sell and how we price it. Review product costs, selling prices, margins, and market pricing. Recommend pricing adjustments based on customer demand, competitiveness, and profitability. Evaluate new products and categories before launch. Identify opportunities to improve product mix and overall Marketplace margin. Conduct competitive and market research when needed to support business decisions. Partner & Quality Management Help build a partner network that delivers the right products at the right price and quality. Evaluate existing and potential partners based on cost, quality, reliability, and customer experience. Participate in partner discussions and negotiations around pricing, products, and commercial terms. Monitor partner and product quality through customer feedback, complaints, refunds, and operational performance. Identify recurring issues, understand root causes, and work with partners and internal teams to resolve them. Recommend when a partner or product should be improved, replaced, or removed. Operations & Execution Make sure good ideas actually turn into results. Work closely with Marketplace, Operations, Sales, Customer Success, Finance, and Product/Tech. Turn analysis and business priorities into clear actions. Improve Marketplace processes as the business grows. Identify inefficient or repetitive work and find ways to simplify or automate it. Follow through on projects and issues until there is a clear outcome. Requirements 2–5 years of experience in marketplace operations, business operations, e-commerce, category management, procurement, strategy & operations, consulting, or a related field. Strong analytical skills and comfort working with business and financial data. Good business judgment and curiosity about why something is or is not working. Comfortable communicating and negotiating with external partners. Strong ownership and follow-through. Able to work across teams and move between analysis and execution. Comfortable operating in a fast-moving environment where not every problem already has a defined process. Experience in food, hospitality, retail, e-commerce, or marketplace businesses is a plus. Why Join WeBox Make an Impact Grow With Us Work With a Global Team Benefits & Perks Company-provided lunch Medical, dental & vision insurance 401(k) Quarterly team activities Annual team-building events Equal Employment Opportunity WeBox is an equal-opportunity employer committed to hiring based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Note: The base salary for this position will be determined based on the candidate's level of experience and qualifications. This job description offers a general overview and may not encompass all responsibilities, tasks, or skills required. Additional duties may be assigned to meet the company's evolving needs. If you meet the requirements and are interested in this position, please submit your application.