Marketplace Operations Regional Manager, Americas

Hey there! We’re [Fever](https://feverup.com/), the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. ## **The Role** As Marketplace Operations Regional Manager for Americas, you will be the operational backbone of Fever’s marketplace across the region (South, Central and North America). You will own the health, efficiency, and scalability of our marketplace operations - working closely with product, sales, partner management and data teams to ensure our marketplace runs smoothly, partners are set up for success, and operational processes keep pace with rapid growth. This is a hands-on, cross-functional role that combines product operations with a people leadership dimension: you will manage a regional operations team and serve as the go-to escalation point for marketplace requests and issues in the Americas. ## **What You’ll Do** **Team Leadership & Coordination** - Lead and develop a small team of marketplace operations specialists across AMER markets. - Set priorities, run weekly team rituals, and ensure workloads are balanced and output is high quality. - Act as the regional escalation point for complex partner or marketplace issues, coordinating resolution across functions. - Represent AMER ops in global cross-functional forums, flagging regional needs and translating global initiatives into local execution. **Product Operations** - Own the end-to-end operational lifecycle of events on the platform. - Serve as the primary operational interface with Fever’s product team in APAC. - Design, document, and continuously improve standard operating procedures for marketplace workflows. - Identify and implement tooling or automation opportunities to reduce manual effort and increase throughput. - Monitor marketplace health metrics (SLAs, Error rate) and drive corrective actions when trends deteriorate. **Partner & Stakeholder Management** - Build strong working relationships with internal teams to align product operational needs for the team and for partners - Gather structured partner feedback and translate it into actionable product or process improvements. ## **What You’ll Bring** **Must-haves** - 4-7 years of experience in marketplace operations, platform operations, or a closely related field (e-commerce, travel, hospitality, or entertainment strongly preferred). - Demonstrated experience coordinating or leading a team, even informally. - Strong process orientation: you love designing workflows, documenting SOPs, and finding inefficiencies. - Comfortable working as a “product operations” partner - translating operational reality into clear product feedback, and understanding how product decisions ripple into ops. - Analytical mindset: confident using data to diagnose problems, prioritise actions, and measure impact. Proficiency in Excel/Sheets is a baseline; SQL or BI tool experience is a plus. - Excellent written and verbal communication in English and Spanish; additional language proficiency is a bonus. - Comfortable operating in a fast-paced, high-ambiguity environment with shifting priorities. Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: [Fever's Blog](https://newsroom.feverup.com/en-US/) | [](https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation) |[TechCrunch](https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/) Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here [Fever - Candidate Privacy Notice](https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave)