Marketplace Operations Specialist

Job description

Who We Are At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers. We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun. Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose! Education High School diploma or equivalent required Bachelor's degree in Business, Marketing, Merchandising, E-Commerce, Supply Chain, or related field preferred Work Experience 3+ years of experience in account management, vendor management, customer success, e-commerce, marketplace operations, merchandising, or related field Experience supporting external business relationships preferred Experience working within a marketplace or digital commerce environment preferred Skills Strong relationship-building and communication skills with the ability to work effectively with both internal and external partners. Foundational understanding of e-commerce, marketplace operations, merchandising, and digital retail concepts. Ability to analyze seller performance metrics and identify opportunities for growth. Strong organizational skills with the ability to manage multiple sellers, projects, and priorities. Proficiency in Microsoft Excel and reporting tools for performance tracking and analysis. Ability to identify issues, solve problems, and coordinate solutions with stakeholders. Ability to navigate operational and technical processes associated with seller onboarding, catalog management, and marketplace operations. Customer-first mindset with a focus on delivering positive seller and customer experiences. Responsibilities: Seller Onboarding & Activation Support the onboarding and activation of new Marketplace sellers by coordinating documentation, training, setup, and system access. Guide sellers through Marketplace requirements, policies, operational standards, and onboarding milestones. Partner with Marketplace Platform Operations to ensure successful catalog setup, feed integration, and assortment launch. Monitor onboarding progress and proactively address issues that may delay seller activation. Seller Relationship Management Serve as a day-to-day contact for assigned Marketplace sellers. Build strong working relationships with sellers to support long-term engagement and retention. Conduct routine seller check-ins and support business review preparation. Respond to seller inquiries and coordinate issue resolution across internal teams. Seller Performance & Growth Monitor seller scorecards and performance metrics, including sales, assortment productivity, content quality, and operational performance. Identify opportunities to improve seller productivity and Marketplace contribution. Recommend assortment expansion, promotional participation, and optimization opportunities. Support seller growth initiatives aimed at increasing sales and customer engagement. Operational Excellence Monitor seller compliance with Marketplace policies and customer experience standards. Escalate operational concerns related to fulfillment, product content, inventory, customer service, or platform performance. Coordinate with Marketplace Platform Operations to resolve seller integration, catalog, and feed-related issues. Maintain accurate seller records and reporting. Cross-Functional Collaboration Partner with the Senior Marketplace Merchandiser & Business Analyst to identify assortment opportunities and support category growth initiatives. Collaborate with Marketing teams to promote seller participation in campaigns and promotional events. Work closely with Marketplace Platform Operations to improve seller onboarding and operational workflows. Support continuous improvement initiatives that simplify seller processes and enhance seller satisfaction. Physical Requirements & Attendance: Regular attendance required Acceptable level of hearing and vision to perform job duties Adhere to company work hours, policies, procedures, and rules governing professional staff behavior Equal Employment Opportunity Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law. ​