Markets Operations Automation & AI Programme Manager

Job description

The Markets Operations AI Transformation Programme is a multi‑year transformation programme aimed at fundamentally redesigning how Markets Operations serves customers, manages operational resilience, and automates controls at scale. The programme is a single, integrated transformation of operations process, spanning AI‑enabled customer service, controls automation, incident prevention, and agentic business process automation across LSEG Markets (FX, DSM, PTS, RRS, LCH Ltd, LCH SA). The role requires an experienced Programme Manager who is comfortable operating in ambiguity, aligning senior stakeholders across Operations, Engineering, Risk and Product, and translating strategic intent into executable plans with clear outcomes, controls and benefits. Programme & Delivery Management - Own end‑to‑end delivery of defined work-streams within the Markets Operations AI Transformation Programme, from mobilisation through to scaled rollout and benefits realisation. - Work includes - Customer query AI delivery - Controls automation - Agentic and low‑code business process automation - Redesign of customer reporting through modern alternative technologies - Maintain integrated delivery plans covering AI, automation, operating‑model change and controls, ensuring dependencies across work-streams are actively managed. - Track progress against milestones, risks, issues, and benefits, escalating decisively where delivery, resilience or regulatory outcomes are at risk. - Manage cost effectively. Stakeholder & Governance Management - Act as a central coordination point across Markets Operations, Markets Engineering, AI & Cloud Enablement, and Risk, ensuring alignment. - Prepare materials for senior governance forums, including Markets COO / MLT updates, Investment reviews, and Steering Committees. - Ensure delivery is executed within existing governance models for operational resilience, audit, and “human‑in‑the‑loop” AI deployment. Change & Adoption - Support change management activity across Markets Operations teams, including readiness planning, communications, training coordination and transition to run‑state. Benefits & Outcomes Focus - Own benefits tracking and outcomes realisation for the programme, including: - Capacity creation (FTE efficiency) - Reduction in manual processes and controls - Incident avoidance and resilience improvements Essential Experience & Skills - Proven experience delivering complex, cross‑functional transformation programmes in a regulated environment (financial services, market infrastructure, payments, clearing, or similar). - Strong project management discipline (planning, RAID, governance, financials), combined with comfort operating in complex, large organisations. - Experience working with engineering, automation or AI‑enabled change. - Ability to operate credibly with senior stakeholders and challenge constructively where required. - Strong written communication skills, able to produce clear, executive‑ready updates and board level artefacts. Desirable Experience - Experience in Markets Operations, post‑trade, clearing, settlement, or operational resilience transformation. - Exposure to AI governance concepts (model risk, human‑in‑the‑loop, fallback design). - Previous involvement in benefits‑led transformation programmes. - Experience managing scaled delivery across onshore and offshore operations and delivery teams. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.