MarTech - Sr. Program Manager (contract)

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a MarTech - Sr. Program Manager (Contract) based in United States.** This is a hands-on contract role supporting delivery operations and execution across a complex Marketing Technology organization. You will coordinate multiple initiatives spanning digital experience, omnichannel engagement, customer data, content operations, marketing automation, and emerging AI-enabled capabilities. Acting as a central point of coordination, you will bring structure to integrated planning, dependencies, risks, release readiness, and stakeholder communications. The role partners closely with business, technology, platform, agency, and vendor teams in a highly matrixed environment. Success will depend on your ability to create visibility, drive accountability, and keep complex workstreams moving forward. You will also help strengthen governance, standardize delivery practices, and improve operational efficiency through automation and AI-enabled tools. ### Accountabilities: - **Program & Delivery Management:** Coordinate multiple concurrent MarTech initiatives across business, technology, agency, and vendor teams while maintaining integrated project plans, milestones, dependencies, workback schedules, decision logs, and action trackers. Monitor progress, risks, issues, assumptions, and mitigation plans, escalating matters that require leadership attention and providing concise delivery updates. - **Cross-Functional Coordination:** Serve as the central coordinator across platform owners, business engagement leads, business stakeholders, agencies, vendors, and technology teams. Identify dependencies across projects and release timelines, facilitate trade-off discussions, document decisions, and drive actions to closure while coordinating with Medical, Commercial, Legal, Privacy, Information Security, and other enterprise partners as needed. - **Portfolio Operations & Governance:** Support governance forums, portfolio reviews, planning cadences, and operational reporting. Maintain portfolio views, dashboards, status reports, RAID logs, capacity inputs, and decision-support materials while supporting intake, demand tracking, impact assessments, prioritization, and established governance processes. - **Launch & Release Readiness:** Coordinate implementation readiness, testing, launch planning, and go-live communications across interconnected initiatives. Support UAT planning, defect and issue tracking, deployment coordination, release management, readiness checkpoints, approvals, training requirements, ownership, and stakeholder communications. - **Continuous Improvement:** Identify opportunities to improve intake, governance, delivery, release, and cross-functional coordination processes. Promote standardized program management practices, templates, and delivery disciplines while using automation and AI-enabled tools where appropriate to reduce manual effort and improve operational efficiency. - **Execution Visibility & Accountability:** Build reliable visibility into milestones, dependencies, risks, decisions, and delivery performance. Provide decision-oriented reporting that helps leadership and delivery teams understand progress, address barriers, and maintain momentum across priority initiatives. - **First-Six-Month Impact:** Establish dependable portfolio visibility, improve coordination and follow-through across internal and external partners, strengthen governance reporting, independently drive priority initiatives, and reduce the operational burden on platform owners and MarTech leadership through proactive execution management. ### Requirements - **Education & Experience:** Bachelor’s degree in Business, Information Systems, Marketing, Technology, Operations, or a related discipline, combined with 7+ years of experience in program management, project management, digital operations, marketing technology, or a related field. - **Program Leadership:** Demonstrated experience managing multiple concurrent initiatives within complex, matrixed organizations, with strong capabilities in integrated planning, dependency management, risk management, release readiness, and stakeholder communication. - **MarTech & Customer Engagement:** Experience working with customer engagement platforms is highly relevant, along with exposure to MarTech, digital transformation, CRM, customer data, marketing automation, content, web, omnichannel engagement, or consent and preference management. - **Cross-Functional Coordination:** Proven ability to coordinate internal teams, external vendors, agency partners, and diverse business stakeholders while managing competing priorities, timelines, resources, and dependencies. - **Communication & Executive Presence:** Excellent written and verbal communication skills, with the ability to facilitate discussions, create leadership-ready status reports and portfolio views, present decision-support materials, and communicate effectively with both delivery teams and senior stakeholders. - **Structured Problem Solving:** Strong organizational and analytical skills, with the ability to bring structure to ambiguity, translate priorities into actionable execution plans, identify risks early, and drive accountability without direct authority. - **Delivery Methodologies & Tools:** Working knowledge of Agile, hybrid delivery, and product operating models. Experience with tools such as Jira, Azure DevOps, Smartsheet, Microsoft Project, Power BI, or comparable project and portfolio-management platforms is preferred. - **Industry & Emerging Technology:** Experience in pharmaceutical, biotechnology, healthcare, or another highly regulated industry is preferred. Exposure to AI-enabled marketing capabilities, digital experiences, content operations, or omnichannel programs is also valuable. - **Core Competencies:** Strong execution leadership, portfolio visibility, stakeholder partnership, structured problem solving, influence without authority, facilitation, relationship management, and concise, decision-oriented communication. ### Benefits - **Contract Duration:** 9-month contract assignment designed to provide coverage during a family leave. - **Compensation:** $90–$100 per hour, with eligibility for overtime in accordance with applicable federal and state requirements. - **Work Environment:** Hands-on program leadership opportunity within a complex, highly cross-functional MarTech ecosystem. - **Professional Exposure:** Opportunity to work across digital experience, customer engagement, marketing automation, customer data, content operations, omnichannel initiatives, and emerging AI-enabled capabilities. - **Strategic Impact:** High-visibility role supporting portfolio execution, governance, release readiness, and continuous improvement across multiple initiatives. - **Flexibility & Collaboration:** Work closely with business, technology, agencies, vendors, and enterprise stakeholders in a matrixed environment. - **Technology & Innovation:** Exposure to modern MarTech platforms, AI-enabled capabilities, automation, and evolving digital operating models. - **Additional Employment Terms:** Benefits and other employment terms associated with the contract assignment are determined by the hiring agency and presented as part of the applicable employment offer.