Massage Therapist

Job description

As a Massage Therapist at The Spa at The Ivy, you are entrusted with delivering exceptional bodywork and a memorable guest experience that reflects the elegance and excellence of The Ivy Hotel. You will play a key role in ensuring our guests feel relaxed, cared for, and thoroughly informed about the benefits of massage and spa therapies. Key Responsibilities: * Perform therapeutic massage, body treatments, and foot rituals to the highest standards of quality and care. * Educate guests on the benefits of massage therapy and appropriate aftercare recommendations. * Greet each guest with a warm smile, direct eye contact, and by name, creating a welcoming and personalized experience. * Demonstrate in-depth knowledge of The Ivy Hotel, The Spa at The Ivy, and Magdalena Restaurant to assist guests with accurate and engaging information. * Maintain professional, courteous communication with all departments, including Hotel Reservations, Concierge, Housekeeping, Security, Magdalena, and Kitchen staff. * Promptly report guest concerns or service-related issues to the Spa Manager, Team Lead, or Front Desk. * Assist with lifting and storing spa equipment, supplies, and furnishings to support facility upkeep and preparation for special events. Facility & Sanitation Expectations: * Maintain cleanliness and organization in treatment rooms and shared spa spaces. * Fully reset your treatment room between services, including: * Sweeping and mopping floors * Disinfecting the treatment table, counters, walls, sinks, and equipment * Washing product bowls and tools * Removing trash and used linens to designated areas * Restocking towels, linens, and spa products Work Environment & Physical Requirements: * Must be able to stand, walk, and perform physical tasks for extended periods. * Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly. * Required to kneel, crouch, climb stairs, push/pull carts, and complete repetitive motions such as rolling and squeezing towels. * Must be able to operate equipment including: * Mops, vacuums, scrub brushes, towel warmers, tea kettles * Cleaning and disinfecting agents * Food and linen carts * Guest amenities (retail products, shampoos, soaps, etc.) Availability: * Must have flexible availability, including evenings, weekends, and holidays, in alignment with spa hours of operation. Have a genuine interest in Wellness and be energetic, upbeat and pleasant Have a valid Massage Therapy license for Maryland and be in good standing with the Massage Board. Have valid CPR credentials. High School diploma/GED but some college experience is preferred. Previous Massage Therapy experience REQUIRED Previous experience using and reading Spa scheduling software Have a calm disposition and demeanor Professional speech, mannerisms, discretion, and appearance. Strong team player. Must be able to stay calm and composed while under pressure. Must have an eye for detail. Ability to stand for long periods. All your information will be kept confidential according to EEO guidelines. The Spa at The Ivy is seeking a licensed Massage practitioner to join our Spa family. We are a luxury, boutique brand, located within the Mt. Vernon community of Baltimore, on the second floor of The Ivy Hotel, a Relais & Chateaux property.