MBS ASPIRE, Convention Services (Operations)

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Summary Step into the heart of Marina Bay Sands’ dynamic Sands Expo and Convention Centre ecosystem and embark on a transformative 24-month journey. This programme is more than a rotation — it is an immersive experience that blends operational mastery, strategic thinking, and innovation. You will work alongside industry leaders, manage diverse and high-profile events, and shape the future of luxury hospitality. Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role. Job Responsibilities MICE Management Begin with an immersive orientation that connects you to the pulse of Marina Bay Sands and the MICE ecosystem. Learn Amadeus and EBMS to manage accounts, bookings, and Customer Relationship Management (CRM). Understand the full-event lifecycle — from pre-sales to post-sales, gain insights into contracts, workflows, and flawless execution. Turn data into decisions — explore analytics and forecasting to shape smarter strategies. Revenue – Space Optimization Understand principles of revenue management and pricing models. Learn how to maximize venue usage through EBMS and strategic blocking. Review and advise on minimum selling guidelines. Generate MICE forecasts and analyzing KPIs to influence key decisions. Perform audits, support revenue reporting and ensure accuracy that powers performance. Sales Gain exposure across corporate, government, social, expo, and association teams. Learn sales strategy and Marina Bay precinct selling approach. Involve in client meetings, tradeshows, and event planning. Gain insights into international meetings and luxury travel segments. Customer Experience (CX) Gain insights into event management from contract handover to financial closure with precision. Script event requirements in EBMS and coordinate logistics flawlessly. Formulate signage and transportation strategies that elevate every detail. Ensure compliance with Workplace, Safety and Health (WSH) and licensing requirements while delivering exceptional service. Execute events across MICE, Exhibition, and Special Event portfolios that create extraordinary experiences. Banquets Transform spaces into stunning venues by learning the intricacies of banquets layouts, service flow, and flawless event coordination. Gain expertise in interpreting Banquets Event Orders (BEOs) and planning beverage service that delights every guest. Get hands-on exposure to billing processes, cashiering duties, and POS systems—critical skills for seamless event execution. Acquire deep knowledge of food & beverage standards and the sequence of service that defines luxury hospitality. Conduct impactful pre-event briefings and manage casual labor teams to deliver large-scale events with precision and grace. Technical Services Manage and plan audio-visual and technical production for events Prepare technical riders and AV production cue sheets Operate EBMS cost estimates and manage outsourced works Learn digital signage systems and virtual meeting platforms Understand rigging, electrical, and plumbing safety guidelines Apply ISO standards for sustainable and safe event operations MICE Logistics Business Service Handle mail and courier operations, POS billing, and business centre enquiries with professionalism. Manage contractor services, exhibition requirements, and logistics for move-ins and move-outs. Execute waste management operations and understand Profit & Loss (P&L) reporting. Control traffic flow, manage equipment rentals, and ensure VIP arrivals are executed flawlessly. Apply ISO45001 standards and monitor WSH compliance across all touchpoints. Landing Placement Once you have completed the above rotations, you will undergo an assessment for final rotation and placement into Banquets Operations . Banquets Operations Understanding the MICE Ecosystem You will gain a strong foundation in how large‑scale conventions, meetings, and corporate events are delivered within an integrated resort environment. Develop a clear understanding of the end‑to‑end MICE ecosystem and how large‑scale events are executed Learn how banquets operations play a critical role in delivering client expectations and ensuring event success Understand how operational excellence drives revenue, guest experience, and repeat business You will gain hands‑on exposure across the full lifecycle of event operations, developing operational confidence in a fast‑paced environment. Execute banquets service for large‑scale and high‑profile functions Support beverage operations, including bar setup, service sequencing, and inventory considerations Learn to manage room setup, guest flow, and service timing with precision Coordinate closely with Culinary, Stewarding, Service, and Operations teams to ensure seamless delivery Experience the complexity of managing multiple concurrent events, where teamwork and precision are critical Operational Thinking and Decision-Making You will build the ability to think operationally and make informed decisions in dynamic environments. Analyze operational challenges across manpower, timing, service design, and cost considerations Understand how teams balance service quality, speed, and operational efficiency Identify service bottlenecks and contribute ideas to improve workflow and execution Gain exposure to how operational decisions impact productivity, cost control, and margins Live Operations and Problem-Solving You will develop resilience and agility through real‑time event execution. Participate in live event operations, where adaptability and responsiveness are key Learn to manage last‑minute changes (e.g. guest requests, timing and service adjustments) Build the ability to stay composed under pressure, especially during peak service periods Understand the importance of contingency planning and cross‑team coordination Service Standards and Operational Discipline You will be equipped to deliver consistently high standards with strong operational discipline. Work with established Standard Operating Procedures (SOPs) and Banquets Event Orders (BEOs) Develop attention to detail in execution, timing, and presentation Understand how operational discipline directly impacts guest satisfaction and efficiency Build consistency, reliability, and ownership in service delivery Coordinate closely with Culinary, Stewarding, Service, and Logistics teams to ensure seamless execution of events. Support the delivery of high‑volume, time‑sensitive operations, managing multiple concurrent functions with accuracy and efficiency. Development Outcomes Operational Expertise Gain in-depth insights into the end-to-end event operations and industry systems to deliver seamless, world-class experiences. Leadership Skills Build confidence and capability in managing teams and events and driving service excellence. Guest-Centric Mindset Create extraordinary experiences by anticipating needs and upholding luxury service standards. Business Acumen Develop strategic insight into revenue, sales, and market trends to influence business success. Innovation and Process Enhancement Lead transformative projects that optimize workflows, embrace technology, and set new benchmarks for excellence. Job Requirements Education & Certification Diploma or Degree undergraduate in any discipline, or currently in the final year of study and able to commence employment upon completion of studies. Academic background in Hospitality Management, Operations Management or Service Operations is advantageous Experience This is an entry-level role requiring less than 2 years of full-time work experience Preferably with prior internship, part-time, or operational experience in: Banquets service, catering, hotel F&B operations or large-scale hospitality environments Other Prerequisites Ambitious, forward-thinking, with leadership potential and a growth mindset Collaborative, confident, and thrive in dynamic team environments Curious and adaptable, with a desire to learn across diverse functions Driven by excellence and take pride in delivering exceptional service Genuine interest in the MICE business and hospitality operations Strong curiosity about how large-scale events are executed behind the scenes Willingness to learn from the ground up in a hands-on environment Ability to work in a fast-paced and physically demanding setting A team player with a practical, solutions-oriented mindset Detail-oriented with a structured and disciplined approach to work Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.