MBS ASPIRE, Paiza Butler

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Summary At Marina Bay Sands, Paiza Butler team plays a vital role in ensuring the highest standards of seamless and personalized guest journey in Paiza and Paiza Royal Collections. Starting from pre-arrival to departure. The butler is responsible for overseeing all aspects of a guest’s experience such as butler service desk, pre-arrival arrangements, smooth check-in and arrival processes, personalized in-house services, and memorable departure, and a fond farewell. The butler will strive to listen attentively, observe the details, and create opportunities for meaningful interactions with the aim of anticipating every guest's needs and wants. Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role. Job Responsibilities The role of the butler is multifaceted, combining skills from various departments such as Call Center, Front Office, Housekeeping, Guest Services, Concierge, Reservations, Food and Beverage, Transportation, and Facilities. This integration allows the butler to manage a wide range of tasks, from coordinating special requests and suite preparations to arranging dining experiences and transportation. The butler is committed to delivering an Above Beyond stay for every guest by ensuring that every detail is meticulously managed and personalized throughout their journey at Marina Bay Sands. Transitioning to the role of a Senior Butler, one will be specifically tasked with looking after VIP guests, Paiza Royal Collection suites and ensuring their stay is flawless and exceeds expectations. The Senior Butler also plays a key role in mentoring and training new butlers, upholding the highest standards of service excellence. At the finish line, in the capacity of a Butler Supervisor, one will be responsible for overseeing the daily operations of the Butler Services team to ensure exceptional guest experiences, conduct department training, proactively look for innovative ways to propel the team to next level. This role will require excellent operational management skills, competent customer feedback handling and a strong focus on coordinating with multiple departments to facilitate seamless guest arrivals and departures. One will lead and mentor a team of Butlers, ensuring the highest standards of personalized service. Paiza Butler Services team continues to maintain Forbes 5 stars ratings and remains prominent on the World’s hospitality stage. Development Outcomes 1. Personalized Service Mastery Delivering bespoke experiences by anticipating guest needs, curating tailored services and meaningful interactions that reflect Above Beyond. 2. Leadership Skills Develop confidence in leading by example, mentoring junior butlers, and fostering a culture of excellence and continuous improvement. 3. Guest-Centric Mindset Learn to manage Paiza and Paiza Royal Collection guests with discretion, precision, and an unwavering commitment to privacy and exclusivity. 4. Innovation and Process Enhancement Contribute creative ideas and implement initiatives that elevate personalized service, streamline processes, and set new benchmarks for luxury hospitality. Job Requirements Education & Certification Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate Experience Less than 2 years of working experience Other Prerequisites Ambitious, forward-thinking, with leadership potential and a growth mindset Collaborative, confident, and thrive in dynamic team environments Curious and adaptable, with a desire to learn across diverse functions Driven by excellence and take pride in delivering exceptional service Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.