MEAL Officer (Renk and Maban)

Job description

About RI: Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing. People living in fragile settings face complex, interconnected and deep-rooted crises that often tear a hole in the social fabric of communities. When this happens, our teams work closely with community leaders; first focusing on critical health needs, and then, as communities recover, focusing on both health and wellbeing programming that helps reweave the social fabric for greater resilience in the future. Our team of more than 7,000 staff and local volunteers work in 15 countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that is safe, truly local, conflict sensitive, climate smart, evidence based, and reaches those in need. Relief International is a 60-year-old international NGO alliance that is the product of mergers and alliances between four organizations. Today, Relief International is comprised of Relief International, Inc., Relief International-France, Relief International-UK and Relief International-Europe, all of which are led by a single senior leadership team. Position Summary : The MEAL officer will be working under the guidance of MEAL Manager. He / she will actively be supporting field Health, Nutrition and WASH MEAL activities, compilation, and verification, submission, preparing all Health, Nutrition and WASH data on monthly basis. The position holder work in close collaboration with the Health and Nutrition Coordinators, supervisors and MEAL Coordinator as well He/she will ensure that complaints and feedback from beneficiaries and stakeholders are properly received, logged, addressed, and resolved in a timely and transparent manner. This role involves working closely with various departments to ensure the effectiveness of the complaints mechanism and enhance accountability and trust within the community. Additionally, the Officer will ensure that all projects adhere to RI’s mission, values, and ethical standards. Key Responsibilities Monitoring Evaluation Accountability and Learning Officer; Supervise appropriate Health, Nutrition and WASH monitoring, tracking, and reporting Systems tools and templates that enhance monitoring of Health, Nutrition and WASH projects outputs and quality, generate quality evidence on Health, Nutrition and WASH projects impact and promote as well as ensure use of data for decision-making processes in the field. Promote the use of standard tools and forms (as appropriate) and M&E Practices and coordinate the collection of information required for county-level Health, Nutrition and WASH projects reporting on monthly basis. Lead regular reviews of projects/lessons learnt sessions and documenting lessons learned at the field level. Undertake regular field monitoring visits to provide support for proper application of Health, Nutrition and WASH M&E frameworks and tools. Compilation and Validation of all Health, Nutrition and WASH projects data at the field level on monthly basis. Facilitate deployment of appropriate research tools for conducting both qualitative and quantitative surveys and training staff and external enumerators in the use of the tools. Support and coordinate assessment and evaluations of Health, Nutrition and WASH program at County Level. Report County level M&E updates and performances across the projects. Support facility and County teams to submit Health, Nutrition and WASH data timely to the Country Office. Receive, log, and categorize complaints and feedback from beneficiaries and stakeholders. Ensure timely and appropriate responses to complaints and feedback, following established procedures. Coordinate with relevant departments to address and resolve complaints. Monitor the effectiveness of the complaints mechanism and suggest improvements. Prepare regular reports on complaints and feedback trends, response times, and resolution rates. Maintain accurate records and documentation of all complaints and feedback received and actions taken. Train staff and partners on complaints and feedback mechanism, including how to receive and handle complaints. Conduct community sensitization sessions to inform beneficiaries about the complaints mechanism and how to use it. Data Analysis; Support all Health, Nutrition and WASH staff at county level to analyzed data to generate information to identify trends and performance and present results to stakeholders at County Level. Undertake data quality checks through review of data sources to locate and fix problems regarding accurate data collection, collation, data entry and other data integrity issues. Innovation - Develops new, better or significantly different ideas, methods, solutions or initiatives that result in improvement of nutrition program performance and meeting objectives, results and global commitments. Accountability - Holds self and others accountable for all work activities, research and personal actions and decisions; follows through on commitments and focuses on those activities that have the greatest impact on meeting measurable high-quality results for Relief International success. Exercises ethical practices, respectful words and behaviors, and equitable treatment of others in all activities. Service Excellence - Knowledge of and ability to put into action customer service concepts, processes and techniques to access internal and/or external client needs and expectations and meet or exceed those needs and expectations through providing excellent service directly or indirectly. Effective Communication (Oral and Written) - Understands effective communication concepts, tools and techniques; ability to effectively transmit, explain complex technical concepts in simple, clear language appropriate to the audience; and receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors Planning and Organizing - Develops clear goals that are consistent with agreed upon strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate time and resources for completing work; foresees risks and allows for contingencies when planning; and monitors and adjusts plans and actions as necessary. Interpersonal Relationships - Knowledge of and the ability to effectively interact within and across program team, and other Departments/Country Offices in a constructive and collaborative manner. Qualification and Minimum Requirements: Applicants should. Bachelor's degree in public health, statistics or Diploma in Clinical Medicine and public health, Diploma in Monitoring and Evaluation. Minimum of at least 2 years of experience in implementing MEAL in Health, Nutrition and WASH projects in South Sudan at field level Ability to give vaccines safely Strong understanding of MEAL at project level and ethical standards, including Core Humanitarian Standards (CHS). Previous exposure with CHS guidelines and standards added advantage Experience working in humanitarian or development contexts is an advantage. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team GENERAL CONDITIONS : Applicant must not be a person with criminal records or have been convicted of Sexual Exploitation and Abuse (PSEA), Sexual Harassment and Child Abuse cases. We would like to share Relief International's values with you: We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value: Inclusiveness Transparency and Accountability Agility and Innovation Collaboration Sustainability APPLICATION SUBMISSION CRITERIA HOW TO APPLY: Aspiring, potential, and interested applicants should submit copies of non-returnable motivational letter, national ID, CV and copies of academic documents through bamboo. All above mentioned documents should be non-returnable. Because this position is urgently needed to be fill, short listing shall be conducted before the deadline/as applications are being received (On rolling basis) and only shortlisted applicants will be contacted within two weeks of closing date. This is a national position. Deadline: 31st March 2026-4:30 pm SSD local time Qualified Females are highly encouraged to apply