MECCA Aesthetica - Assistant Clinic Manager

Job description

MECCA Aesthetica at Bourke Street is a destination for advanced, results-driven skin treatments, built on the conviction that great skin is a system, not a single service. Housed within an intimate, retreat-like space designed for both precision and comfort, its menu spans, Customised facials, Advanced laser and skin technology, Biologique Recherche treatments and Cosmetic injectables We are looking for a fulltime Assistant Clinic Manager (ACM) to support the Clinic Manager in driving the overall performance and operational efficiency of the clinic, as well as continuing to build an excellent culture in a team of highly skilled dermal therapists. Key responsibilities include: Motivate, coach, and support the team to provide an ‘only-at-MECCA’ customer experience Take the lead on key operational and administrative tasks to ensure accuracy and efficiency Support roster optimisation to drive productivity, client conversion/rebooking and sales targets Managing adverse events and assist the team in resolving clients’ concerns/complaints Play a critical role in fostering good health and safety culture through leading by example and making safety a priority Consult with customers to provide recommendations for their personal skincare needs and expert advice on skin health Use medical grade equipment to provide hands-on treatments to clients for services including microdermabrasion, advanced peels, and LED Support the Clinic Manager with onboarding new team members We are looking for a team player who: Is a dermal therapist with a minimum of 12 months experience in a fast-paced retail or clinic environment (mandatory) Has at least 12 months of management experience in a clinic environment Has a Diploma of Dermal Therapy, Beauty Therapy or a Bachelor of Dermal Science / Health Science (preferred) Have experience in training and developing staff with hands on treatment training and theory Is confident in communicating with peers, managers, key stakeholders, and clients Is passionate about create an excellent customer experience through building strong relationships Is well presented, confident and organised with excellent time management skills Life at MECCA We believe in our people and what they are capable of, which is why our team members are rewarded right from the very beginning. Our team members enjoy some amazing benefits, including: A competitive salary package and rewards, including a generous product discount in all MECCA stores and products and treatments at MECCA Aesthetica Countless opportunities for education and development, including access to training led by leading brand founders A Parental Support Program featuring paid parental leave and ongoing superannuation To learn more about life at MECCA Brands, please visit MECCA Careers .