MECCA Bourke Street- Concierge Manager

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best. Now, after almost 27 years in the making, we have officially opened one of the biggest beauty destinations in the world. At 4000sqm, our new Bourke St Flagship is not only the largest of our 100+ stores but set to become a landmark destination for the city, and a total beauty wonderland for all who visit. Bourke St is brimming with over 200 brands, 80 exciting new experiences and beauty services, as well as unique product curations and never-seen-before MECCA destinations. From clinical skin services to a Beauty Atelier, the biggest MECCA Perfumeria, an auditorium for MECCAVersity, an Apothecary, and an entire mezzanine dedicated to gifting, this is MECCA's vision for the future of beauty brought to life. MECCA Bourke St is not only the largest of our 100+ stores, but also one of the biggest beauty destinations in the world. An exciting role awaits you as the Con cierge Manager on a 12month fixed term contract , you’ll curate bespoke experiences for our VIP customers, ensuring impeccable service at every touchpoint. Drive loyalty and community growth through impactful customer engagement, manage service bookings, and direct traffic to maintain our world-class MECCA standard. Day-to-day responsibilities: As a Concierge Manager, you will work on a full-time basis. This may include late night and weekend peak trade. Lead by example in delivering impeccable service to inspire the team to consistently exceed high store service standards, ensuring every customer interaction reflects MECCA's commitment to excellence. Stay on top of offerings and upcoming events to become a trusted advisor, create meaningful connections and a community that values beauty and experiences curated by MECCA. As our VIP ambassador you will curat e bespoke experiences for our VIP customers to maximis e th e world class offering of MECCA Bourke St. Upskill and provide feedback to team members, to encourage a culture of growth and excellence. Analyze customer data to innovate and enhance the customer journey, implementing improvements that elevate service standards and reinforce MECCA's leadership in beauty and customer satisfaction. Collaborate closely with the Leadership and Events teams to strategize and execute initiatives that drive customer engagement and enhance overall store performance. What you’ll bring to the role: Proven track record in building and nurturing high-performing teams of concierge specialists, fostering deep alignment with MECCA Values and cultivating strong relationships across internal and external stakeholders. Demonstrated success in driving store KPIs focused on elevating customer satisfaction through innovative customer engagement strategies across all store events and services. Genuine authenticity in every interaction, consistently demonstrating empathy and respect while embodying MECCA's core values. Keen awareness and continuous monitoring of local events, industry trends, and competitor activities to enhance customer experiences and inform strategic decisions. Commitment to continuous professional development and team empowerment, driving growth opportunities to foster innovation and excellence within the team and MECCA. Life as a Con cierge Manager at MECCA: World-class education opportunities; leadership conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once in a life-time events! Opportunities to earn more with our monthly performance bonus program Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy! A competitive parental support program, including ongoing superannuation payments while on parental leave. More than skin deep: At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT , we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers. We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life. Join us, and together we can make the world over. To learn more about life at MECCA Brands, please visit