Mech Pilot / Specialist (Tracy, CA)

Job description

**About Dexterity** At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible? Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality! **About the Role** As a Mech Specialist, you will be the primary engineer to operate our product at the customer site, and be the first point of contact for troubleshooting issues, and providing communication to our development team. This role bridges hardware, systems integration, and field operations with ownership of diagnostics, repairs, retrofits, and lifecycle service actions. You’ll lead on-site investigations, coordinate fixes, and interface tightly with our Development team. Success in this role means hands-on operational excellence, a deep understanding of Physical AI systems, and the ability to communicate clearly with both technical teams and operations leaders. \*\*\*Expense paid training will be onsite in Redwood City, CA prior to working at client site\*\*\* ### Physical & Work Environment - Location: Customer Facility at Tracy. If the candidate is located in Redwood City, they can travel on a weekly basis to each remote location. - This position requires extended deployment to customer locations, with up to 80% of time spent stationed on-site. - On-site assignments will involve warehouse conditions (temperature variations, industrial noise) and prolonged standing or walks. - Assignments may span several weeks or months and are intended to minimize frequent travel by establishing a consistent presence at the customer site. ### Core Outcomes - New Product Introduction: Ensure successful field deployment of new products by driving pilot execution, resolving early issues, and meeting customer KPIs. - Reliable Operations: Maintain high Mech system uptime by diagnosing root causes and executing rapid, durable fixes in the field. - Lifecycle Stewardship: Own warranty actions, spare part tracking, retrofit execution, and RMA processing for your assigned sites. - Customer Confidence: Act as the face of Dexterity Engineering in the field—resolving chronic issues and maintaining long-term system health. - Operational Excellence: Reduce repeat incidents by authoring runbooks, knowledge base articles, and automated diagnostics. ### Key Responsibilities - Run day-to-day operations of the Mech system at customer sites during pilots - Act as super-user, first line of support, and liaison between DGS and Dexterity - **System Operation:** Safely operate Mech and materials handling systems. Manage daily workflow, including package exception handling. - **Issue Management:** Identify and report issues; perform initial T0 troubleshooting. Validate fixes in the field and close out issues with Echo/Delta teams. Track issue lifecycle on site until closure - **Reporting:** Provide daily internal updates and KPI reports. Deliver daily customer-facing reports on operations status. - Customer Interface: Align pilot schedules with local operations team. Support customer training sessions and act as a trainer for new users. - **Feature Deployment:** Execute SW upgrades/downgrades and RFT (Request for Test) activities for software and hardware. Manage test packages and coordinate new feature validation. - **Maintenance & Logistics:** Manage spares, tools, and maintenance cage. Support preventive maintenance activities as directed by Echo/Delta. - **Continuous Learning:** Build knowledge base of operations, troubleshooting, and reporting. ### Core Skills & Experience - Strong troubleshooting skills across electromechanical systems, pneumatics, drives, sensors, and industrial robotics - Comfort with Linux command line, log analysis, and basic application debugging (Python/SQL) - Familiarity with tools like Jira, Zendesk, and knowledge base platforms - Experience managing spares, executing RMAs, and coordinating with supply chain or service teams - Ability to read schematics, wiring diagrams, and mechanical drawings - Self-starter mindset, with ability to lead service actions under ambiguous field conditions - Strong communication skills to clearly explain findings and collaborate across functions - Familiarity with support tools and observability platforms (e.g., Grafana, Kibana, Foxglove, ArgoCD). - Self-starter mindset with a willingness to take ownership in ambiguous environmentsBias for Action — sense of urgency in production environments; willingness to “own the ticket” until closure ### Nice-to-Have, Role-Specific Strengths - Experience supporting warehouse robotics or industrial automation systems - Familiarity with EtherCAT, Beckhoff, or Elmo servo drive systems - Prior field service engineering or hardware NPI commissioning experience - Experience developing or maintaining diagnostic tooling - Knowledge of application-layer debugging, especially for real-time systems - Understanding of reliability modeling, FMEA, or service metrics (e.g., MTTR, MTBF) ### Qualifications - Bachelor’s degree in Mechanical, Electrical, Mechatronics, or Industrial Engineering or related field - 3+ years in field service, product support, or hardware debugging roles in robotics, automation, or complex electromechanical systems - Physical ability to perform service tasks in warehouse environments, including equipment access, lifting, and calibration - Comfortable working extended hours or on-call rotations for high-severity incidents.