Mechanical Claims Adjuster

Job description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a **Mechanical Claims Adjuster** to join our Claims team. In this role, you will use your automotive knowledge and problem-solving skills to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly. Your decisions play a key role in ensuring fair, accurate, and timely claims resolutions for our customers and dealer partners. ### What You'll Do - Review and investigate vehicle service contract claims to determine coverage eligibility - Verify contract information, service history, and failure details to assess each claim accurately - Collaborate with repair facilities to evaluate repair needs and authorize covered work - Apply contract terms and conditions when approving or declining repairs - Calculate repair costs and negotiate fair pricing for parts and labor when appropriate - Maintain clear and accurate documentation of claim decisions in company systems - Manage claim queues and ensure timely claim handling and communication ### What Makes You Successful You’ll be successful in this role if you have a strong understanding of vehicle mechanical systems and enjoy diagnosing issues and evaluating repair solutions. You’re comfortable analyzing information, making decisions, and applying guidelines to reach fair and accurate outcomes. You’re also a strong communicator who can clearly explain decisions to repair facilities, dealers, and customers. You take pride in your attention to detail, maintain accurate documentation, and can manage multiple claims in a fast-paced environment while staying organized and efficient. ### Basic Qualifications - High school diploma or equivalent - 1-2 years of experience in automotive repair, service advising, claims, or a related field - Strong understanding of vehicle mechanical systems and repair processes - Ability to analyze information and make informed decisions - Basic computer proficiency and ability to navigate multiple systems ### Preferred Qualifications - ASE certification or manufacturer certification - Experience in automotive claims or warranty processing - Experience negotiating repair costs or working with repair facilities ### This Role Might Be a Great Fit If You… - Enjoy diagnosing vehicle issues and understanding how mechanical systems work - Like solving problems and making decisions based on technical information - Take pride in balancing customer service with fair and accurate claim decisions - Want to apply your automotive expertise in a role with long-term career growth ### What We Offer - Competitive hourly compensation - Comprehensive medical, dental, and vision benefits - 401(k) with company match - Paid time off and company holidays - Career progression opportunities within the claims organization - A collaborative and supportive team environment