Mechanical Repair Support Engineer

Job description

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Mechanical Repair Support Engineer to join our MRO Engineering team. This is a critical role responsible for ensuring Ontic’s mechanical repair and overhaul activity is fully supported across the entire product lifecycle — from new product introduction to retirement. Please note the role will initially be based in Staverton before moving to our new Tewkesbury facility, the role will also involve travelling occasionally to provide external support where required. Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. The Role: As a Mechanical Repair Support Engineer you will provide technical support to our MRO operations in Tewkesbury. You’ll have the opportunity to work with our dedicated internal teams, external suppliers, and customers to ensure our UK MRO capability is underpinned by robust technical documentation, effective troubleshooting support, and continuous engineering input across hydraulic, pneumatic, and electromechanical systems. You will be Supporting mechanical MRO products throughout their lifecycle, including hydraulic, pneumatic, and electrical actuation systems whilst providing timely technical support to technicians, operators, and wider internal and external stakeholders. Interpreting maintenance data (CMMs, Service Bulletins, OEM documentation) to extract and apply appropriate repair and testing procedures. Authoring and maintaining high-quality technical reports, repair procedures, and training materials. Performing root cause investigations and delivering corrective/preventive actions and delivering on-site technical training to A&T teams to enhance capability and compliance. As a business we pride ourself on our ability to work in a cross-functional capacity so our teams maintain engineering excellence and meet KPI targets. About you: At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture. To be successful in this role you'll need to have A degree (or equivalent experience) in a relevant technical discipline. Significant experience in a technical support or production engineering role, ideally within aerospace MRO. Solid understanding of civil and military MRO procedures. Strong written and verbal communication skills and the ability to explain complex technical concepts clearly. Proficiency in Microsoft Office and experience working with ERP systems. You will be self-motivated, organised with a hand on flexible approach with the ability to work both independently and as part of a wider team. We are keen to meet candidate who are willing to travel and work flexibly to meet business needs. Benefits At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance. Our benefits package highlights include: Up to 29 days annual leave plus Bank Holidays 10 hours paid volunteering time Annual goal share bonus scheme for all employees 24/7 Employee Assistance Program (EAP) Discounts and offers from a range of retailers Best place to work We are more than the sum of our parts. And we’ve been recognised internally and externally for being so: We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission. Our values Our values are intrinsic to everything we do: We share a common sense - we’re a global family of specialists with a shared passion for precision. We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo. We create the opportunity - we’re change-makers with a clear direction and can-do spirit. We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!