Mechanical Warranty Administrator (In Office)

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Automotive Business Solutions (ABS), a division of Brown & Brown Insurance Inc, is a leading provider of innovative warranty solutions for the automotive aftermarket industry that is within an amazing phase of growth. Our culture is one of integrity, service, innovation, and growth. We offer our team members competitive compensation, retirement, and health benefits. We partner with industry-leading Manufacturers, Distributors, Retailers, and Service Centers. Our warranties build relationships and boost confidence for motorists and repair shops. We are looking for full-time warranty administrators to fill the roles of Automotive Warranty or Tire Warranty call center administrators. The automotive warranty administrator will have an understanding of mechanical repairs, shop procedures, and superior customer service. You will be helping consumers and shops file and process automotive repair, roadside assistance, battery, and tire claims. Our Tire Warranty administrator will need to possess a combination of excellent customer service and a great attitude. You will help consumers and shops file tire warranty claims. *** We are always looking for motivated automotive service professionals to join our team! *** WHAT YOU’LL DO: Answer incoming phone calls on assigned programs Accurately enter claim information in electronic databases Effectively communicate and understand program coverages Adjudicate claims based on coverage limits Make outbound calls to ensure consumer needs are met Work directly with shops to help consumer receive their warranty benefits WHAT YOU’LL NEED: Excellent customer service skills Proficient computer skills Attention to detail Ability to work independently and as part of a team Strong written and verbal communication Bilingual (English/Spanish or English/French) desired, but not required Additional Qualifications for Automotive Warranty Administrator: Understanding of automotive repairs, shop procedures, diagnostic information, and tires Background in the automotive industry: this could be previous employment as a technician, service advisor, parts department, automotive service professional ASE or manufacturer certifications desired, but not required WHAT WE OFFER: Excellent growth and advancement opportunities Highly competitive pay based on experience Paid Time Off Generous benefits package: health, dental, vision, 401(k), etc. Employee Stock Purchase Plan Compensation : $15.00 – $30.00 per hour, commensurate with experience Pay Range 15.00 - 30.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.