Media Services Technician

Job description

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates. Benefits: We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program. Job Summary: The Media Services Technicians provides event, classroom, and audiovisual technology support to the PLNU community. This position assists in the setup, operation, maintenance, and troubleshooting of audio, video, lighting, and classroom technologies used throughout the University. Working alongside experienced Media Services staff, this role provides technical support for campus events while developing knowledge of professional audiovisual systems, live event production, classroom technology, and multimedia systems. The ideal candidate is dependable, customer-service focused, eager to learn new technologies, organized, adaptable, and able to work both independently and collaboratively in a fast-paced environment. Salary: Pay range: Media Services Technician Level I $26.36 - $30.36 Media Services Technician Level 2 $30.37 - $33.39 Actual salary offered is determined by the candidate’s experience, education, skills, and other factors, including internal equity and university funding resources. Job Status: Full time *** Job Description: Essential Responsibilities Event Support Setup, operate, and tear down portable and installed audio, video, lighting, and presentation equipment for campus events, meetings, classes, and special programs. Assist with live sound reinforcement using analog and digital audio consoles. Assist with live video production, streaming, and recording of University events. Operate presentation systems including microphones, projectors, displays, confidence monitors, and video conferencing equipment. Provide technical support during events and respond quickly to operational issues. Assist with Media Services or Telecom infrastructure cabling installations or repairs Classroom & Technology Support Assist with deployment, maintenance, troubleshooting, and repair of classroom audio/visual equipment. Diagnose and resolve basic hardware and software issues related to classroom technology. Perform preventative maintenance and routine inspections of classroom technology. Maintain accurate equipment inventories and storage areas. Customer Service Provide professional and courteous support to faculty, staff, students, and guests. Instruct faculty and staff on proper operation of classroom and event technology. Communicate effectively in person, over the phone, and through email. Team Collaboration Work closely with Media Services Engineers and senior technicians during event support and technology deployments. Cross-train with other ITS staff to develop proficiency across supported technologies. Train and mentor student workers in proper equipment operation, event procedures, and safety practices. Follow University, ITS, and Event Services policies and procedures. Perform other duties as assigned. Professional Development Learn emerging audiovisual technologies through training and hands-on experience. Follow manufacturer best practices and established installation standards. Participate in departmental training and continuous improvement initiatives. Desired Qualifications Associate degree in Audio Production, Media Technology, Information Technology, Communications, or related field; or equivalent combination of education and experience. Two years of experience supporting audiovisual equipment, live events, or classroom technology. Basic knowledge of: Audio systems Video systems Presentation technologies Live sound reinforcement Digital and analog signal flow Video conferencing technologies Experience operating digital audio mixers preferred. Basic computer troubleshooting skills. Experience using Microsoft Office and productivity software. Strong customer service and communication skills. Ability to prioritize multiple assignments and adapt to changing schedules. Strong organizational skills and attention to detail. Ability to work independently and as part of a team. Demonstrated commitment to learning new technologies. Strong work ethic Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU’s Community Life Covenant . ​The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws. Physical Requirements Ability to lift, transport, and install audiovisual equipment weighing up to 50 pounds. Ability to climb ladders and work safely from elevated positions when needed. Ability to sit, stand, bend, kneel, and walk for extended periods. Manual dexterity sufficient to install and operate audiovisual equipment. Visual and hearing ability sufficient to diagnose equipment issues and support live events. Special Conditions Must successfully complete a background check. May need to work on occasion evening or weekend to support special University events. Occasional travel between PLNU campuses may be required. *** At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God’s love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential. Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.