Medical Assistant - 502

JOB SUMMARY & ESSENTIAL FUNCTIONS The Medical Assistant provides clinical and administrative support services to patients and healthcare providers within Valle del Sol's integrated healthcare environment. Under the supervision of a licensed provider, the Medical Assistant assists with patient intake, vital signs, specimen collection, medication administration, documentation, care coordination, patient education, and other clinical support functions necessary to ensure safe, efficient, and patient-centered care. Using a culturally responsive, trauma-informed, and patient-centered approach, the Medical Assistant supports quality patient outcomes, promotes continuity of care, and contributes to the delivery of high-quality healthcare services across primary care, behavioral health, psychiatry, addiction medicine, and other clinical service lines. Patient Care & Clinical Support Prepare patients for examinations, treatments, and procedures by obtaining and documenting vital signs, chief complaints, medical histories, and other relevant information. Prepare examination and treatment rooms for patient visits and clinical procedures. Assist providers during examinations, treatments, and office-based procedures. Perform specimen collection, processing, and testing in accordance with established protocols. Provide patients with instructions regarding specimen collection, treatment plans, medications, and follow-up care. Administer medications, immunizations, injections, and other delegated clinical tasks in accordance with scope of practice, competency validation, standing orders, and organizational policies. Monitor patients and communicate changes in patient condition to the appropriate provider. Support care coordination activities including referrals, authorizations, laboratory testing, and specialty care follow-up. Assist with patient outreach, preventive care initiatives, quality measures, and population health activities. Documentation & Compliance Accurately document patient information, treatments, procedures, and communications within the electronic health record. Maintain patient confidentiality in accordance with HIPAA and organizational policies. Follow infection prevention, medication management, laboratory, and patient safety standards. Ensure compliance with federal, state, accreditation, payer, and organizational requirements. Support quality improvement initiatives, audits, and performance improvement activities. Clinic Operations & Workflow Support Maintain exam rooms, treatment areas, supplies, equipment, and inventory. Clean, disinfect, and prepare equipment according to infection control standards. Monitor inventory levels and notify leadership regarding supply needs. Assist with clinic opening, closing, and daily operational activities. Support efficient patient flow and scheduling processes. Communication & Team Collaboration Communicate effectively with patients, families, providers, and interdisciplinary team members. Collaborate with clinical and operational staff to ensure coordinated patient care. Participate in team meetings, trainings, and organizational initiatives. Promote a positive patient experience through professional, respectful, and compassionate interactions. Other Duties Maintains accurate and timely documentation in accordance with organizational and regulatory requirements. Maintains the confidentiality and security of patient, employee, and organizational information in accordance with HIPAA and Valle del Sol policies. Promotes a safe environment for patients, staff, and visitors by following safety policies, infection control practices, and quality standards. Performs duties in accordance with Valle del Sol policies, procedures, ethical standards, and applicable regulatory requirements. Supports Valle del Sol's mission and commitment to culturally responsive care. Performs other duties as assigned. CAREER LEVELS Medical Assistant I 0–2 years of applied medical assisting experience. Develops proficiency in clinical workflows, patient care support, documentation, and organizational procedures. Performs routine duties with guidance and support as needed. Medical Assistant II 2–5 years of applied medical assisting experience. Demonstrates proficiency across clinical operations and patient care support functions. Functions independently in most routine situations. Serves as a resource for less experienced staff members. Medical Assistant III 5+ years of applied medical assisting experience. Demonstrates advanced competency across clinical operations and patient care support functions. Serves as a mentor and resource to other Medical Assistants. Supports onboarding, training, workflow improvement initiatives, and special projects as assigned. PROGRAM-SPECIFIC RESPONSIBILITIES Primary Care Support family medicine, pediatrics, women's health, and primary care services. Assist with preventive care, chronic disease management, immunizations, screenings, and routine procedures. Support UDS measures, population health initiatives, and care gap closure activities. Psychiatry Services Support psychiatric providers with patient intake, medication monitoring, vital signs, documentation, and care coordination. Assist with medication administration, injections, laboratory coordination, and patient education. Support behavioral health and integrated care workflows. Addiction Medicine / OTP Support addiction medicine and medication-assisted treatment services. Assist with specimen collection, medication administration, laboratory testing, and patient monitoring. Support coordination between behavioral health, medical, nursing, and recovery support services. Assist with program-specific documentation and regulatory requirements. Float Assignment Provide coverage across multiple Valle del Sol clinic locations, programs, and service lines based on operational needs. Adapt to varying workflows, providers, patient populations, and clinic environments. Travel between assigned locations as needed. Support continuity of operations during vacancies, leaves, training periods, and fluctuations in staffing levels. May be assigned to Primary Care, Psychiatry Services, Addiction Medicine, or other clinical service lines. Reliable transportation required for employees assigned to Float positions. QUALIFICATIONS Education Required: High School Diploma or GED. Graduation from an approved Medical Assistant training program. Preferred: Associate degree in a healthcare-related field. Experience Required: Medical Assistant I 0–2 years of applied medical assistant experience in a healthcare, medical office, clinic, or related healthcare environment. Medical Assistant II 2–5 years of applied medical assistant experience in a healthcare, medical office, clinic, or related healthcare environment. Medical Assistant III 5+ years of applied medical assistant experience in a healthcare, medical office, clinic, or related healthcare environment. Preferred: Federally Qualified Health Center (FQHC) experience. Integrated healthcare experience. Experience using electronic health record systems. Licensure/Certification Required: Must meet qualifications for and maintain Medical Assistant credentialing requirements throughout employment. Must meet the licensure, certification, or credentialing requirements applicable to the position in accordance with Arizona law and applicable regulatory authorities. Must practice within the scope of the applicable credential(s) consistent with organizational policies and the needs of the populations served. BLS certification, or ability to obtain within 5 days of start date. Arizona Level I Fingerprint Clearance Card, or ability to obtain within 5 days of start date. Preferred: Certified Medical Assistant (CMA). Registered Medical Assistant (RMA). Certified Clinical Medical Assistant (CCMA). National Certified Medical Assistant (NCMA) or equivalent nationally recognized certification. Employees who maintain an approved Medical Assistant certification may be eligible for a certification differential in accordance with organizational compensation practices. Other Requirements Must be at least 18 years of age. Must be authorized to work in the United States. Must be able to pass pre- and continued employment screenings successfully. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of medical terminology, clinical procedures, infection prevention practices, and patient care workflows. Knowledge of healthcare regulations, patient privacy requirements, and documentation standards. Knowledge of medication administration principles and patient safety practices. Ability to accurately obtain and document patient information. Ability to perform delegated clinical procedures safely and effectively. Strong organizational skills and attention to detail. Strong customer service and patient engagement skills. Ability to prioritize tasks and function effectively in a fast-paced healthcare environment. Ability to work independently while exercising sound judgment. Strong communication, collaboration, and interpersonal skills. Ability to communicate effectively with patients, staff, and community partners. Ability to maintain accurate documentation and comply with regulatory requirements. Ability to work effectively in a multidisciplinary team environment. Ability to provide culturally responsive, trauma-informed, and patient-centered services. WORKING CONDITIONS & PHYSICAL REQUIREMENTS Work Environment This position may operate in clinical, office, or community settings including clinics, administrative offices, outreach locations, client homes, partner agencies, and community sites. Employees may interact with individuals experiencing behavioral health challenges, emotional distress, or complex social needs. Standard safety precautions and personal protective equipment (PPE) may be required as applicable. Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical requirements may include: Sitting, standing, walking, bending, and reaching for extended periods Operating computers, mobile devices, and standard office or clinical equipment Travel to various Valle del Sol locations or community sites when required Lifting or moving materials or equipment up to 25 pounds Schedule & Travel Work schedules may vary based on program needs and may include evening or weekend hours. Some positions may require local travel between Valle del Sol sites or community locations. Equipment Employees may operate standard office, clinical, and communication equipment including computers, phones, printers, electronic health record systems, laptops, and mobile devices. COMPLIANCE REQUIREMENTS Employees must maintain compliance with all Valle del Sol policies and applicable regulatory requirements, which may include: Licensure, certification, credentialing, and/or privileging requirements applicable to the position. Required immunizations and occupational health clearances. Tuberculosis (TB) testing and Hepatitis B screening or declination, when applicable. Arizona Level I Fingerprint Clearance Card when required by law or program. Valid driver’s license and acceptable driving record when operating a vehicle for company business. Completion and maintenance of required training, certifications, and continuing education. Failure to obtain or maintain required credentials, clearances, or compliance requirements may impact eligibility for employment or continued assignment in the role. Equal Opportunity Employer Valle del Sol is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Valle del Sol is committed to providing a work environment free from discrimination and harassment. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform the essential functions of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform these functions. If you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact us at . Additional Information This job description has been reviewed to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities or a contract of employment. Management reserves the right to modify, add, or remove duties as necessary. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Benefits 401(k) 401(k) matching Medical Insurance Dental Insurance Vision Insurance Paid Life Insurance Paid Disability Insurance Paid time off Employee assistance program Employee discount Professional development assistance Referral program Particpation in the NHSC Loan Repayment Program for qualifying positions! Make an Impact Where it Matters Most Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement.