Medical Assistant

Job description

**Ready to provide compassionate, empowering reproductive healthcare to the Baltimore community?** Planned Parenthood of Maryland (PPM) is seeking an empathetic and detail-oriented Medical Assistant to join our Baltimore clinic. We need a dedicated clinical support professional who is passionate about patient education and delivering high-quality, non-judgmental care. If you want to be part of a diverse and passionate team of clinicians, this is the role for you! ### Inside the Role As a Medical Assistant at PPM, you will perform the essential clinical and administrative support tasks necessary for efficient center operations. You will be a vital part of the patient experience, guiding clients through their visit, assisting providers during exams, and ensuring every individual feels respected and informed about their reproductive health choices. ### Your Day-to-Day Impact - **Empower through education:** Provide empathetic, non-directive counseling to clients, offering vital information on contraceptive options, pregnancy, and STI risks consistent with each patient’s value system. - **Support clinical excellence:** Assist our medical providers during examinations and procedures, ensuring strict adherence to PPM’s Standard Operating Procedures and Medical Standards and Guidelines. - **Champion the patient experience:** Act as a welcoming, service-oriented guide for patients, ensuring informed consent is obtained and answering questions regarding procedures, lab tests, and medications. - **Drive daily operations:** Seamlessly manage front and back-office tasks, from greeting clients and verifying insurance for next-day appointments to confidently navigating our Epic electronic medical records (EMR) system. ### What You Need to Succeed - High school diploma or GED *and* graduation from an accredited medical assistant program. - Minimum of 1 year of experience in an outpatient clinical setting OR 2 years of experience performing front/back office MA duties in a healthcare setting. - Excellent customer service, time management, and communication skills, with the ability to handle sensitive patient interactions without judgment. - *Preferred:* Certified Medical Assistant (CMA) credential, ultrasound experience, and a working knowledge of Epic EMR. - *Bonus:* **Bilingual fluency in English and Spanish is a huge plus!** ### What We Offer - **Comprehensive Coverage:** Medical, Dental, Vision, Life, AD&D, and Short/Long-Term Disability insurance. - **Work-Life Harmony:** Generous Paid Time Off (PTO), Paid Holidays, and an Employee Assistance Program. - **Future Security:** 401(k) Retirement Plan and Flexible Spending Account.