Medical Assistant (Float)

Job description

We are seeking a Floating Medical Assistant to join our team at MaxHealth! This multi-faceted role combines front office coordination with clinical medical assistant duties, and travels between four of our DFW-area clinics to cover staffing gaps, high-volume days, and vacation or leave coverage. You will step into either the front desk or the back office as needed, ensuring each location runs smoothly and every patient receives a consistent, high-quality experience regardless of which clinic they visit. The ideal candidate is adaptable, organized, and comfortable moving between administrative and clinical responsibilities on short notice. This role requires strong customer service and phone skills, EMR proficiency, hands-on clinical competency (vitals, injections, specimen collection, and other MA duties as signed off), and the flexibility and reliable transportation needed to work across multiple sites in the Dallas-Fort Worth area. The four locations this role would regularly work at are in Dallas, Colleyville, Ft. Worth, and Frisco. Responsibilities Multi-Site Coverage • Travel between four DFW-area clinic locations based on the weekly/daily staffing schedule, providing front office and/or clinical coverage wherever the need is greatest. • Arrive at each assigned clinic prepared to work independently with minimal onboarding time, quickly adapting to that location's team, layout, and patient flow. • Communicate proactively with the Front Office Lead, Clinic Manager, and staff regarding schedule, coverage gaps, and any site-specific issues. • Maintain consistent quality of care and service standards across all locations. Front Office Duties • Greet and check in/out patients with a warm, professional, and welcoming demeanor. • Manage incoming and outgoing phone calls across a multi-line system, ensuring prompt and courteous communication. • Schedule, confirm, and coordinate patient appointments; answer questions about services offered. • Perform accurate data entry and maintain organized patient records and files. • Verify insurance, collect co-pays, and handle basic front-desk billing tasks as needed. Clinical / Medical Assistant Duties • Assess patients' general condition and take vital signs, weight, and medication/dosage review. • Perform clinical procedures (e.g., injections) that you have been signed off to perform, under physician supervision. • Document all activities, interventions, patient responses, and medications in the electronic medical record. • Collect and process urine and blood samples for testing. • Clean and restock exam/procedure rooms between patients, following established protocols and OSHA guidelines. • Package and sterilize equipment and assist with maintenance of autoclaves, endoscopes, and other clinical equipment as needed. • Adhere to infection control, safety, and confidentiality (HIPAA) policies at every location. • Support providers and clinic staff with other clinical or administrative duties as assigned by the COS or site lead. Requirements • Minimum 1 year of experience as a Medical Assistant in a physician office or clinical setting; primary care/PCP experience strongly preferred. • Prior front office / patient scheduling experience in a healthcare setting preferred. • Knowledge of basic nursing principles, clinical protocols, and medical terminology. • Computer literate, including proficiency with Microsoft Office, EMR systems, and medical practice management software. • Bilingual in English and Spanish preferred, but not required. • Reliable transportation and willingness to travel daily between clinic locations within the DFW metroplex. • Valid driver's license required. • Flexibility to adapt quickly to different clinic environments, teams, and schedules with little advance notice. • Strong organizational skills, attention to detail, and the ability to prioritize in a fast-paced, changing environment. • Excellent customer service, phone etiquette, and communication skills. • A compassionate, patient-first approach and a professional, team-oriented attitude. • Ability to maintain composure and sound judgment while moving between administrative and clinical tasks. • Up-to-date certification (if applicable) and compliance with all infection control and safety requirements. Environmental / Working Conditions • Frequent local travel by car between four DFW-area clinic sites; mileage reimbursed per company policy. • Regularly deals with multiple patient cases and potentially stressful, fast-changing situations. • Risk of exposure to communicable disease, lab specimens, and air-borne pathogens. • Varied physical activity including standing, walking, stooping, lifting, bending, and reaching; must be able to exert up to 50 pounds of force occasionally. • Must be able to use a variety of office and clinical equipment, including phones, PCs, fax/copier, stethoscope, and other medical equipment. Conditions of Employment • May be required to submit to annual TB and rubella screening and/or other immunizations per OSHA guidelines. • Hepatitis and Flu vaccination: candidates may decline via declination form or provide proof of prior vaccination. • Follows all company policies and procedures, including safety, infection control, and confidentiality. • Subject to a valid driver's license and motor vehicle record check due to multi-site travel requirements. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. Job Details • Job Type: Full-time hourly • Travel: Daily travel between four DFW-area clinic locations; mileage reimbursement per company policy • Work Location: Multiple clinic sites in the Dallas-Fort Worth area (in person) • Schedule: 40 hours per week, Monday to Friday, with occasional evening and weekend rotation • Language: Bilingual English and Spanish (Preferred) Benefits • Dental insurance • Vision insurance • Health insurance • Life insurance • Paid time off This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Requirements may be modified to accommodate individuals with disabilities. About MaxHealth MSO MaxHealth MSO is a Texas-based Management Services Organization formed through the merger of Elis Medical Corporation and Elevate Health Management. We provide operational and administrative support to a growing network of practices across Austin, Dallas–Fort Worth, Houston, San Antonio, and surrounding communities. We support: MaxHealth Family, Internal & Sports Medicine Elevate Brain Injury & Mental Health Together, our practices deliver comprehensive care including Primary Care, Urgent Care, Direct Primary Care, Personal Injury, Mental Health, Brain Health, and Longevity Medicine. Our mission is to provide high-quality, compassionate, and innovative healthcare while fostering a collaborative, respectful, and service-driven workplace culture. At MaxHealth MSO, we believe communication, integrity, empathy, and teamwork drive both patient outcomes and employee success. Visit our company websites: MaxHealth Family, Internal & Sports Medicine Elevate Brain Injury & Mental Health | Compassionate Care MaxHealth DPC