Medical Assistant Supervisor

Job description

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. About the job This supervisory role oversees a team of Certified Medical Assistants providing administrative support within a virtual healthcare office environment. The team works independently, primarily via video conference, supporting the interdisciplinary clinical team and reporting up through the Shared Services function. This role is responsible for ensuring the team delivers accurate, timely, and compassionate administrative support to clinical staff and patients, while maintaining consistency in processes, quality, and compliance across a remote-first team. This is a distributed, video-conference-based team, so the Supervisor should be comfortable managing remote performance, engagement, and workflow consistency without in-person oversight. This is a fully remote position. However, at this time we are only considering applicants in the following states: California, Georgia, Texas, Arizona, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, Utah and Washington. What You'll Do - Provide day-to-day supervision, coaching, and performance management for a team of CMAs/CCMAs - Monitor workload distribution and ensure timely completion of administrative and care coordination tasks - Serve as an escalation point for complex patient, provider, or interdisciplinary team issues - Partner with the Shared Services Manager to align staffing, processes, and priorities - Ensure team compliance with EMR/Vynca documentation standards and healthcare regulations - Conduct onboarding and ongoing training for new and existing team members - Track team metrics (e.g., call volume, turnaround times, authorization processing) and identify areas for improvement - Facilitate regular team meetings to ensure alignment with interdisciplinary care goals - Support hiring, performance reviews, and disciplinary actions as needed - Act as a liaison between the administrative support team and clinical/interdisciplinary staff Your Experience and Qualifications - Current CMA/CCMA certificate issued by a recognized certifying body - 2+ years of previous clinical or healthcare administrative experience in a supervisory capacity - 1+ years of insurance and billing experience - Demonstrated experience managing or mentoring a remote or distributed team - Willing and able to work Monday–Friday, 8:30am–5:00pm Pacific Time, with occasional overtime (as needed) - Excellent oral and written communication skills, with the ability to coach and give constructive feedback - Strong organizational and prioritization skills, with the ability to manage competing demands across a team - Proficiency with EMR systems, video conference platforms, and general computer/internet navigation - Ability to remain calm and solutions-oriented in complex or high-pressure situations - Strong collaborative mindset, with the ability to work across clinical and administrative functions ADDITIONAL INFORMATION - The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. - Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. - Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. - Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. - Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. - Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.