Medical Call Center Representative

Job description

Company Overview ImmunityBio is a vertically integrated commercial stage biotechnology company developing next-generation therapies that bolster the natural immune system to defeat cancers and infectious diseases. The Company’s range of immunotherapy and cell therapy platforms, alone and together, act to drive and sustain an immune response with the goal of creating durable and safe protection against disease. Designated an FDA Breakthrough Therapy, ANKTIVA is the first FDA-approved immunotherapy for non-muscle invasive bladder cancer CIS that activates NK cells, T cells, and memory T cells for a long-duration response. The Company is applying its science and platforms to treating cancers, including the development of potential cancer vaccines, as well as developing immunotherapies and cell therapies that we believe sharply reduce or eliminate the need for standard high-dose chemotherapy. These platforms and their associated product candidates are designed to be more effective, accessible, and easily administered than current standards of care in oncology and infectious diseases. Why ImmunityBio? • ImmunityBio is developing cutting-edge technology with the goal to transform the lives of patients with cancer and develop next-generation therapies and vaccines that complement, harness and amplify the immune system to defeat cancers and infectious diseases. • Opportunity to join a publicly traded biopharmaceutical company with headquarters in Southern California. • Work with a collaborative team with the ability to work across different areas of the company. • Ability to join a growing company with professional development opportunities. Position Summary The Medical Call Center Representative often serves as the initial contact for the public and many company affiliates of ImmunityBio and our products. This position will respond to a variety of telephone inquiries regarding ImmunityBio’s products, greet and assist visitors to Company facilities, and provide administrative assistance to management and staff as requested. Essential Functions Answer telephone inquiries from external parties regarding ImmunityBio’s products. Clarify desired information and respond to requests using standard procedures and detailed product references. Escalate more complex requests to appropriate subject matter experts for handling. Document inquiries and input requestors’ information to maintain contact database. Greet clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location. Answer visitors’ questions, calls, and emails, and provide them with relevant information. Follow Security procedures and issue visitor badges. Assist in the collection of swabs for COVID and other testing as needed. Organize the reception area while complying with office procedures, rules, and regulations. Sign for deliveries and ensure all mail and packages are distributed accordingly. Perform administrative support as requested by management and staff, including opening and distributing mail, maintaining files, ordering office supplies, and preparing routine correspondence and reports. Enhance organization reputation by providing excellent service to external parties interested in ImmunityBio. Performs ad-hoc and cross-functional duties and/or projects assigned to support business needs and provide developmental opportunities. Education & Experience High School Diploma, GED or equivalent experience required 2 years of receptionist or call center experience required Experience in a medical or medical insurance office, pharmacy or health science environment would be helpful, but not required Medical Assistant Certification or Pharmaceutical Technician experience preferred Knowledge, Skills, & Abilities General knowledge of medical and/or pharmaceutical terminology Exceptional verbal communication skills Excellent interpersonal and customer service skills Friendly and pleasant manner Strong Data entry skills Proficient with Microsoft Office Suite or related software. Working Environment / Physical Environment This role will work on-site at our El Segundo, CA location. The position will provide coverage from 6 am to 6 pm by covering one of three shifts: 6 am - 3 pm, 7:30 am - 4:30 pm, or 9 am - 6 pm Prolonged periods of sitting at a desk. Must be able to lift up to 15 pounds at times. This position is eligible for a discretionary bonus and equity award. The hourly base pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location. $28.10 (entry-level qualifications) to $30.90 (highly experienced) per hour The application window is anticipated to close on 60 days from when it is posted or sooner if the position is filled or closed. ImmunityBio uses artificial intelligence (AI) tools to assist with sourcing and identifying potential candidates for open positions. These tools help us reach qualified applicants and improve the efficiency of our recruitment outreach. No preference is given to applicants sourced or identified by AI tools. Important: AI is not used to screen, evaluate, rank, assess, or make hiring decisions about applicants. All applications are reviewed by human recruiters and hiring managers. Hiring decisions are made solely by ImmunityBio personnel without automated decision-making. We are committed to equal employment opportunity and ensure that all candidates are assessed based on their qualifications, skills, and experience through human review. ImmunityBio employees are as valuable as the people we serve. We have built a resource of robust benefit offerings to best support the total wellbeing of our team members and their families. Our competitive total rewards benefits package, for eligible employees, include: Medical, Dental and Vision Plan Options • Health and Financial Wellness Programs • Employer Assistance Program (EAP) • Company Paid and Voluntary Life/AD&D, Short-Term and Long-Term Disability • Healthcare and Dependent Care Flexible Spending Accounts • 401(k) Retirement Plan with Company Match • 529 Education Savings Program • Voluntary Legal Services, Identity Theft Protection, Pet Insurance and Employee Discounts, Rewards and Perks • Paid Time Off (PTO) includes: 11 Holidays • Exempt Employees are eligible for Unlimited PTO • Non-Exempt Employees are eligible for 10 Vacation Days, 56 Hours of Health Pay, 2 Personal Days and 1 Cultural Day • We are committed to providing you with the tools and resources you need to optimize your Health and Wellness. At ImmunityBio, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.