Medical Care Navigator

Job description

Respond to patient inquiries and provide medical guidance. Explain medical information and address patient concerns. Guide patients to appropriate specialists and services. Coordinate appointments, diagnostics, and referrals. Manage referrals from external agents and partners. Coordinate with hospital units and maintain partner communication. Maintain accurate patient inquiry and referral records. Monitor referral performance and prepare report Medical Doctor (General Practitioner) with a valid STR. Minimum of 3 years of clinical experience, preferably in a hospital. Strong medical knowledge and clinical reasoning. Excellent communication and interpersonal skills. Able to explain medical information clearly to patients. Strong coordination, problem-solving, and administrative skills. Proficient in WhatsApp, phone, and digital platforms. Experience in patient relations, referrals, or healthcare coordination is an advantage. [BEWARE OF RECRUITMENT SCAMS] It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals. Siloam Clinics is part of Siloam Hospitals Group, providing accessible and quality primary healthcare services to communities across Indonesia. Through a network of clinics strategically located in various areas, Siloam Clinics is committed to delivering comprehensive, professional, and patient-centered healthcare services that are accessible to individuals and families. Supported by qualified medical professionals and healthcare staff, Siloam Clinics provides a range of primary healthcare services, including general medical consultations, preventive care, health screening, and other essential medical services. By bringing quality healthcare closer to the community, Siloam Clinics aims to make healthcare more accessible, convenient, and affordable for people from diverse backgrounds. Guided by Siloam’s commitment to International Quality, Reach, Scale, and Godly Compassion, Siloam Clinics continues to expand its presence and strengthen its role in delivering reliable primary healthcare services while putting patients’ needs and well-being at the center of its services.