Medical Coding Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Role Summary Medical Coding Manager is a people leadership role responsible for overseeing medical coding quality, compliance, and operational performance across front-end coding and denials coding workflows. This position is based in Chennai, India and follows a hybrid work model. In this role, you will help maintain accurate coding practices, support revenue cycle outcomes, and contribute to a collaborative, high-volume healthcare environment. This position reports to the Coding Director . Team Summary The Medical Coding Manager will join a revenue cycle management team focused on coding quality, coding compliance, and denial resolution support. The team partners closely with operational and client-facing groups to help improve coding accuracy, reduce rework, and support timely reimbursement outcomes. This role contributes to a team environment that values accountability, accuracy, and continuous process improvement. Job Ad We are looking for a Medical Coding Manager to join our team within the Technology Enabled Services organization. In this role, you will support medical coding operations that help ensure compliance with healthcare regulations and timely delivery of coding services for clients. You will lead daily coding activities across front-end coding and denials coding workflows, while supporting quality, productivity, and consistency across the team. The ideal candidate brings experience in a healthcare revenue cycle management environment, a strong understanding of coding standards, and the ability to guide work in a fast-paced setting. This role is well suited for someone who can balance operational oversight with hands-on problem solving, communicate clearly across teams, and use sound judgment to support accurate coding outcomes. You will also help strengthen workflow efficiency, support team development, and contribute to ongoing process improvements. Essential Job Responsibilities Manage daily medical coding operations across front-end coding and denials coding workflows. Oversee coding quality, accuracy, and turnaround expectations in alignment with healthcare regulations and internal standards. Review complex coding scenarios and support resolution of coding-related issues. Lead team performance through workload coordination, coaching, and regular feedback. Partner with operational and cross-functional teams to address coding denials and process gaps. Monitor key performance measures related to quality, productivity, and service delivery. Support coding compliance efforts by applying current coding guidelines and documentation standards. Guide the team in applying AI-enabled tools and workflow improvements to increase efficiency, while using professional judgment to validate outputs and maintain coding accuracy. Contribute to continuous improvement efforts that strengthen coding processes and reduce rework. Ensure timely escalation and resolution of coding issues that may affect client outcomes. Additional Job Responsibilities Assist with onboarding and knowledge sharing for new team members. Support audits and internal reviews related to coding quality and compliance. Collaborate on updates to coding workflows, policies, and team reference materials. Participate in meetings to discuss operational priorities and service delivery needs. Provide input on training needs based on trends, findings, or recurring errors. Help maintain documentation related to coding processes and team standards. Contribute to special projects supporting coding operations or revenue cycle initiatives. Perform other duties as assigned based on team and business needs. Expected Education & Experience Bachelor’s degree or equivalent combination of education and experience. Active coding certification required: Certified Professional Coder (CPC) , Certified Interventional Coder (CIC) , Certified Coding Specialist (CCS) , or equivalent. 10–13 years of experience in medical coding and/or healthcare revenue cycle management. 8–10 years of experience in a fast-paced healthcare environment, with hands-on experience in front-end coding and denials coding . Experience in healthcare revenue cycle management (RCM) is required. Working experience in inpatient Diagnosis-Related Group (DRG) coding is preferred. Strong knowledge of coding guidelines, documentation standards, and reimbursement workflows. Ability to manage coding work in a dynamic, deadline-driven environment. Experience supporting quality review, coding compliance, and denial resolution processes. Clear communication and collaboration skills for working with internal partners and operational teams. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: