Medical Coding Manager

Job description

About Sprinter Health At Sprinter Health, our mission is reimagining how people access care by bringing it directly into their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we’ve supported more than 2 million patients across 22 states, completed over 130,000 in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators have raised over $125M to date from investors like a16z, General Catalyst, GV, and Accel. About the Role As the Coding Manager, you will lead Sprinter Health’s Coding team, overseeing medical coders and coding auditors responsible for accurate, compliant, and timely code assignment across our in-home and virtual services. You will own coding operations, quality, and audit programs, and partner closely with clinical, operations, product, and revenue cycle stakeholders. You’ll play a critical role in building a high-performing, learning-oriented coding function that supports clean claims, risk adjustment, quality reporting, and our broader mission to expand access to preventive and chronic care. **What You Will Do** - Lead, coach, and support a remote team of medical coders (and coding auditors), setting clear expectations, running regular 1:1s, and fostering a culture of trust and respect—not micromanagement. - Manage day-to-day coding operations, including work queue oversight, workload balancing, and turnaround time performance, while tracking and reporting on accuracy, productivity, and compliance metrics. - Serve as the primary escalation point for coding questions and complex scenarios, partnering with Revenue Cycle, Compliance, and audit resources to understand issues, audit findings, and denial trends. - Ensure coding is accurate, complete, and compliant with ICD-10-CM, CPT, HCPCS, CMS, and payer-specific guidelines through strong training, clear policies, and daily oversight. - Develop, maintain, and socialize coding policies, playbooks, and job aids that enable consistent, high-quality coding decisions. - Design and own a comprehensive coding education program, including new-hire onboarding, ramp plans, role-specific competency checklists, and structured 30/60/90-day milestones. - Develop and deliver ongoing training (huddles, workshops, office hours, and written guidance) on guideline updates, payer changes, common error patterns, and Sprinter-specific workflows (e.g., Care+ visits, diagnostics). - Create and maintain a centralized, easy-to-use library of training materials—guides, FAQs, tip sheets, and short videos—that coders can rely on in real time. - Provide individual coaching based on performance data, audit/denial trends, and observed needs, while supporting coders in maintaining and advancing their professional certifications and continuing education. - Foster a strong learning culture by normalizing questions, encouraging peer-to-peer knowledge sharing, recognizing improvements, and reinforcing confidentiality and HIPAA/compliance standards. **You’ll Love this Job If:** - You’re energized by developing people, building structured training, and seeing coders grow in confidence and skill. - You care deeply about accuracy, integrity, and compliance, and you believe education and clear processes are the best levers to achieve them. - You prefer to lead through clarity and collaboration, not micromanagement—you don’t like surprises and value proactive communication. - You enjoy turning complex rules into simple, usable guidance for coders and clinicians. - You thrive in a tech-forward, high-growth environment where your work directly shapes the future of how coding operates. - You’re curious, proactive, and comfortable using data and feedback to refine training, workflows, and team practices. - You want to help make Sprinter an employer of choice for coding professionals, where coders feel supported, heard, and proud of their impact. **What We’re Looking For** - **Certification:** Active AAPC (e.g., CPC, COC) or AHIMA (CCS-P, CCS) certification. - Minimum 5 years of professional coding experience, with at least 2 years in a senior, lead, or supervisory role supporting other coders. - Strong understanding of pro-fee coding, including preventive care, primary care, diagnostics, and virtual/telehealth services. - Deep knowledge of ICD-10-CM, CPT, HCPCS, modifiers, and national/payer-specific guidelines. - Demonstrated experience designing and delivering coding education (e.g., leading trainings/huddles, building guides, mentoring coders). - Familiarity with HCC / risk adjustment coding and how coding supports value-based care and quality programs. - Experience presenting to and working with external clients or partners, including developing and explaining client-facing reports, analytics, and coding-related insights. - Proficiency with EHR systems, encoder/coding software, and productivity/quality reporting tools; experience with Elation and Google Workspace is a plus. - Excellent communication and coaching skills, with the ability to explain complex coding topics to both coding and non-coding audiences (internal and external).Proven ability to work independently, prioritize effectively, and manage a remote team. **Technologies We Use** - **EMR:** Elation Google Suite (docs, slides, sheets) **Benefits** - $80,000 - $110,000 base salary + equity 100% paid health, dental, vision premiums (for families too) - Generous parental leave (4 months for birthing parent, 2 months for partners) - 401(k) with company match - Unlimited PTO + flexible schedule Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes. *Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.* *If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles*[***here***](https://jobs.lever.co/SprinterHealthhttps:/careers.sprinterhealth.com/)*. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.*