Medical Customer Service Representative (Bilingual English/Spanish) – Remote | Patient Support & Healthcare CoordinationPosition Type: Full-Time, Remote Working Hours: U.S. Business Hours (LATAM-Friendly)About the RoleAt Pavago, one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling, and healthcare-related service coordination.This is a patient-facing role focused on delivering compassionate, accurate, and professional support across:PhoneEmailChatYou’ll act as a key point of contact for patients, helping them navigate services while ensuring every interaction is handled with empathy, clarity, and attention to detail.If you’re fluent in English and Spanish, organized, patient-focused, and comfortable working in fast-paced support environments — this role is built for you.What You’ll OwnPatient Support & CommunicationRespond to patient inquiries across:PhoneEmailChatProvide accurate information regarding:Appointment schedulingMedical servicesInsurance supportBilling inquiriesDeliver a compassionate, patient-first customer experienceMaintain professional communication during high-volume interactionsIssue Resolution & Service CoordinationTroubleshoot service-related or platform-related issuesCoordinate with internal teams to resolve patient concerns efficientlyEscalate complex or sensitive cases appropriatelyMaintain clear communication throughout the resolution processCRM, Documentation & ComplianceMaintain accurate and detailed CRM records for all patient interactionsEnsure documentation meets:Quality standardsCompliance requirementsInternal workflowsFollow strict confidentiality and healthcare data security practicesMaintain HIPAA-conscious communication and documentation standards where applicableTeam Collaboration & Continuous ImprovementCollaborate with internal support and operations teamsParticipate in:Training sessionsWorkflow improvementsProcess updatesAdapt quickly to:New systemsSupport toolsOperational changesPatient service protocolsWhat Success Looks LikeFast, accurate response times for patient inquiriesHigh-quality CRM documentation and case trackingStrong patient satisfaction and communication qualityConsistent compliance with confidentiality standardsReliable attendance and responsiveness during U.S. business hoursWhat Makes You a Strong FitFluent communicator in both English and SpanishEmpathetic and patient-focusedStrong attention to detail and documentation accuracyComfortable handling sensitive healthcare-related informationCalm under pressure and able to manage multiple conversations simultaneouslyReliable, organized, and self-motivated in remote environmentsRequirements (Must-Have)ExperienceMinimum 1 year of customer service experienceHealthcare, patient services, or medical support experience preferredCore SkillsFluency in: EnglishSpanish (written and verbal)Experience using:CRM systemsSlackZoomPhone/email/chat support toolsStrong communication and problem-solving abilitiesHigh attention to detail and professionalismComfortable working remotely during U.S. business hoursEducationHigh school diploma requiredAssociate’s or Bachelor’s degree preferredNice to HaveExperience with:Appointment schedulingInsurance verificationMedical billing inquiriesExperience supporting customers across:PhoneEmailChat channelsPrior healthcare or patient coordination experienceTools & PlatformsCRM systemsSlackZoomPhone support systemsEmail and live chat platformsWhat a Typical Day Looks LikeRespond to patient inquiries across multiple channelsSchedule appointments and answer service-related questionsUpdate CRM records and maintain documentation accuracyCoordinate with internal teams to resolve issuesEscalate sensitive or urgent concerns appropriatelyFollow compliance and confidentiality standards in every interactionIn short: You help patients receive clear, reliable, and compassionate support throughout their healthcare experience.Key Metrics (KPIs)Response and resolution timesAccuracy and completeness of CRM documentationPatient satisfaction and service quality scoresCompliance with confidentiality and security standardsAttendance, responsiveness, and reliabilityWhy This Role Stands OutMeaningful, patient-focused workFully remote opportunity aligned with U.S. hoursStructured workflows and support systemsGrowing healthcare support environment with ongoing hiring and expansionOpportunity to build long-term healthcare operations and support experienceInterview ProcessInitial Screening CallInterview with Pavago RecruiterClient InterviewOffer & OnboardingApply NowIf you’re a bilingual Medical Customer Service Representative who can deliver empathetic, accurate, and efficient patient support, this is a strong opportunity to join a growing healthcare-focused support team.Apply now and help create a smooth, positive experience for every patient.
Medical Customer Service Representative (Bilingual English/Spanish) – Remote | Patient Support & Healthcare Coordination
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (LATAM-Friendly)
About the Role
At Pavago, one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling, and healthcare-related service coordination.
This is a patient-facing role focused on delivering compassionate, accurate, and professional support across:
You’ll act as a key point of contact for patients, helping them navigate services while ensuring every interaction is handled with empathy, clarity, and attention to detail.
If you’re fluent in English and Spanish, organized, patient-focused, and comfortable working in fast-paced support environments — this role is built for you.
What You’ll Own
Patient Support & Communication
- Respond to patient inquiries across:
- Provide accurate information regarding:
- Appointment scheduling
- Medical services
- Insurance support
- Billing inquiries
- Deliver a compassionate, patient-first customer experience
- Maintain professional communication during high-volume interactions
Issue Resolution & Service Coordination
- Troubleshoot service-related or platform-related issues
- Coordinate with internal teams to resolve patient concerns efficiently
- Escalate complex or sensitive cases appropriately
- Maintain clear communication throughout the resolution process
CRM, Documentation & Compliance
- Maintain accurate and detailed CRM records for all patient interactions
- Ensure documentation meets:
- Quality standards
- Compliance requirements
- Internal workflows
- Follow strict confidentiality and healthcare data security practices
- Maintain HIPAA-conscious communication and documentation standards where applicable
Team Collaboration & Continuous Improvement
- Collaborate with internal support and operations teams
- Participate in:
- Training sessions
- Workflow improvements
- Process updates
- Adapt quickly to:
- New systems
- Support tools
- Operational changes
- Patient service protocols
What Success Looks Like
- Fast, accurate response times for patient inquiries
- High-quality CRM documentation and case tracking
- Strong patient satisfaction and communication quality
- Consistent compliance with confidentiality standards
- Reliable attendance and responsiveness during U.S. business hours
What Makes You a Strong Fit
- Fluent communicator in both English and Spanish
- Empathetic and patient-focused
- Strong attention to detail and documentation accuracy
- Comfortable handling sensitive healthcare-related information
- Calm under pressure and able to manage multiple conversations simultaneously
- Reliable, organized, and self-motivated in remote environments
Requirements (Must-Have)
Experience
- Minimum 1 year of customer service experience
- Healthcare, patient services, or medical support experience preferred
Core Skills
- Fluency in:
- English
- Spanish
(written and verbal)
- Experience using:
- CRM systems
- Slack
- Zoom
- Phone/email/chat support tools
- Strong communication and problem-solving abilities
- High attention to detail and professionalism
- Comfortable working remotely during U.S. business hours
Education
- High school diploma required
- Associate’s or Bachelor’s degree preferred
Nice to Have
- Experience with:
- Appointment scheduling
- Insurance verification
- Medical billing inquiries
- Experience supporting customers across:
- Prior healthcare or patient coordination experience
Tools & Platforms
- CRM systems
- Slack
- Zoom
- Phone support systems
- Email and live chat platforms
What a Typical Day Looks Like
- Respond to patient inquiries across multiple channels
- Schedule appointments and answer service-related questions
- Update CRM records and maintain documentation accuracy
- Coordinate with internal teams to resolve issues
- Escalate sensitive or urgent concerns appropriately
- Follow compliance and confidentiality standards in every interaction
In short:
You help patients receive clear, reliable, and compassionate support throughout their healthcare experience.
Key Metrics (KPIs)
- Response and resolution times
- Accuracy and completeness of CRM documentation
- Patient satisfaction and service quality scores
- Compliance with confidentiality and security standards
- Attendance, responsiveness, and reliability
Why This Role Stands Out
- Meaningful, patient-focused work
- Fully remote opportunity aligned with U.S. hours
- Structured workflows and support systems
- Growing healthcare support environment with ongoing hiring and expansion
- Opportunity to build long-term healthcare operations and support experience
Interview Process
- Initial Screening Call
- Interview with Pavago Recruiter
- Client Interview
- Offer & Onboarding
Apply Now
If you’re a bilingual Medical Customer Service Representative who can deliver empathetic, accurate, and efficient patient support, this is a strong opportunity to join a growing healthcare-focused support team.
Apply now and help create a smooth, positive experience for every patient.
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
