Medical Customer Service Representative (Bilingual – English/Spanish) – RemoteHealthcare Support | Patient Services | Appointment Scheduling | Customer ServicePosition Type: Full-Time, Remote Location: Remote (LATAM Preferred) Working Hours: U.S. Business HoursAbout the RoleAt Pavago, one of our clients is hiring a Medical Customer Service Representative (Bilingual – English/Spanish) to provide compassionate, high-quality support to patients throughout their healthcare journey.This is a patient-facing role where you’ll assist with appointment scheduling, service inquiries, billing support, and general customer assistance across phone, email, and chat. You’ll play a vital role in ensuring patients receive timely, accurate, and empathetic support while maintaining strict confidentiality and compliance standards.If you’re bilingual, customer-focused, and passionate about helping people, this is an excellent opportunity to build a long-term career in healthcare support.What You’ll OwnPatient Support & CommunicationRespond to patient inquiries via phone, email, and chat in both English and Spanish.Provide accurate information regarding appointments, services, billing, and insurance-related questions.Deliver compassionate, professional, and patient-first service during every interaction.Ensure patients feel informed, supported, and confident throughout their experience.Handle sensitive conversations with empathy and professionalism.Appointment Scheduling & CoordinationSchedule, confirm, reschedule, and follow up on patient appointments.Coordinate with internal teams to ensure seamless patient care.Escalate urgent or complex cases appropriately.Maintain scheduling accuracy and timely follow-through.CRM Documentation & ComplianceMaintain accurate and detailed patient records within CRM systems.Document all interactions according to quality and compliance standards.Follow HIPAA, confidentiality, and data privacy requirements.Keep communication history organized and up to date.Team Collaboration & Continuous ImprovementCollaborate with teammates and leadership to improve patient experience.Participate in onboarding, training, and continuous development.Adapt quickly to new systems, workflows, and process updates.Contribute to a positive and collaborative remote work environment.RequirementsMust-Have QualificationsExperienceMinimum 1 year of customer service experience (healthcare experience preferred).Fluent in both English and Spanish (spoken and written).Experience using CRM systems and communication platforms.Strong computer proficiency and multitasking abilities.Ability to work consistently during U.S. business hours.High attention to detail and documentation accuracy.Reliable internet connection and professional remote workspace.Nice-to-HaveExperience in:HealthcareMedical Customer ServicePatient SupportMedical ReceptionFamiliarity with:Appointment schedulingInsurance verificationMedical billing inquiriesExperience supporting patients through:PhoneEmailLive ChatKnowledge of HIPAA or healthcare compliance standards.Experience supporting U.S.-based healthcare organizations.Tools & TechnologiesCRM SystemsSlackZoomGoogle WorkspaceEmail & Chat PlatformsScheduling SystemsWhat Makes You a Strong FitFluent in English and Spanish with excellent communication skills.Compassionate, patient-focused, and calm under pressure.Highly organized with strong attention to detail.Comfortable handling sensitive and confidential information.Reliable, self-motivated, and accountable in a remote environment.Able to manage high communication volumes without sacrificing quality.Quick learner who adapts well to new systems and workflows.What a Typical Day Looks LikeRespond to inbound patient inquiries via phone, email, and chat.Schedule and confirm appointments.Answer questions about services, billing, and insurance.Coordinate with internal teams to resolve patient concerns.Update CRM records accurately after each interaction.Maintain HIPAA compliance and patient confidentiality.Deliver compassionate, efficient support throughout the day.In short: You help patients navigate their healthcare experience by providing accurate information, dependable support, and exceptional customer service.Key Metrics for Success (KPIs)Response time and issue resolution efficiencyAccuracy and completeness of CRM documentationPatient satisfaction and service quality scoresHIPAA and confidentiality complianceAppointment scheduling accuracyAttendance, reliability, and communication qualityWhy This Role Stands OutFully remote healthcare support opportunity.Long-term career stability in a growing healthcare environment.Meaningful work helping patients every day.Collaborative and supportive team culture.Ongoing training and professional development.Opportunity to grow into:Senior Customer Service RepresentativePatient Care CoordinatorMedical Office SupervisorOperations Support SpecialistInterview ProcessInitial Screening CallSpark Hire Intro Video (3–5 minutes)Final Client InterviewOffer & OnboardingWhat Happens After You ApplyRight after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.Apply NowIf you’re a bilingual professional who enjoys helping others, communicating with empathy, and delivering outstanding patient support, we’d love to hear from you. Apply today and become an essential part of a growing healthcare support team.
Medical Customer Service Representative (Bilingual – English/Spanish) – Remote
Healthcare Support | Patient Services | Appointment Scheduling | Customer Service
Position Type: Full-Time, Remote
Location: Remote (LATAM Preferred)
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Medical Customer Service Representative (Bilingual – English/Spanish) to provide compassionate, high-quality support to patients throughout their healthcare journey.
This is a patient-facing role where you’ll assist with appointment scheduling, service inquiries, billing support, and general customer assistance across phone, email, and chat. You’ll play a vital role in ensuring patients receive timely, accurate, and empathetic support while maintaining strict confidentiality and compliance standards.
If you’re bilingual, customer-focused, and passionate about helping people, this is an excellent opportunity to build a long-term career in healthcare support.
What You’ll Own
Patient Support & Communication
- Respond to patient inquiries via phone, email, and chat in both English and Spanish.
- Provide accurate information regarding appointments, services, billing, and insurance-related questions.
- Deliver compassionate, professional, and patient-first service during every interaction.
- Ensure patients feel informed, supported, and confident throughout their experience.
- Handle sensitive conversations with empathy and professionalism.
Appointment Scheduling & Coordination
- Schedule, confirm, reschedule, and follow up on patient appointments.
- Coordinate with internal teams to ensure seamless patient care.
- Escalate urgent or complex cases appropriately.
- Maintain scheduling accuracy and timely follow-through.
CRM Documentation & Compliance
- Maintain accurate and detailed patient records within CRM systems.
- Document all interactions according to quality and compliance standards.
- Follow HIPAA, confidentiality, and data privacy requirements.
- Keep communication history organized and up to date.
Team Collaboration & Continuous Improvement
- Collaborate with teammates and leadership to improve patient experience.
- Participate in onboarding, training, and continuous development.
- Adapt quickly to new systems, workflows, and process updates.
- Contribute to a positive and collaborative remote work environment.
Requirements
Must-Have Qualifications
Experience
- Minimum 1 year of customer service experience (healthcare experience preferred).
- Fluent in both English and Spanish (spoken and written).
- Experience using CRM systems and communication platforms.
- Strong computer proficiency and multitasking abilities.
- Ability to work consistently during U.S. business hours.
- High attention to detail and documentation accuracy.
- Reliable internet connection and professional remote workspace.
Nice-to-Have
- Experience in:
- Healthcare
- Medical Customer Service
- Patient Support
- Medical Reception
- Familiarity with:
- Appointment scheduling
- Insurance verification
- Medical billing inquiries
- Experience supporting patients through:
- Knowledge of HIPAA or healthcare compliance standards.
- Experience supporting U.S.-based healthcare organizations.
Tools & Technologies
- CRM Systems
- Slack
- Zoom
- Google Workspace
- Email & Chat Platforms
- Scheduling Systems
What Makes You a Strong Fit
- Fluent in English and Spanish with excellent communication skills.
- Compassionate, patient-focused, and calm under pressure.
- Highly organized with strong attention to detail.
- Comfortable handling sensitive and confidential information.
- Reliable, self-motivated, and accountable in a remote environment.
- Able to manage high communication volumes without sacrificing quality.
- Quick learner who adapts well to new systems and workflows.
What a Typical Day Looks Like
- Respond to inbound patient inquiries via phone, email, and chat.
- Schedule and confirm appointments.
- Answer questions about services, billing, and insurance.
- Coordinate with internal teams to resolve patient concerns.
- Update CRM records accurately after each interaction.
- Maintain HIPAA compliance and patient confidentiality.
- Deliver compassionate, efficient support throughout the day.
In short: You help patients navigate their healthcare experience by providing accurate information, dependable support, and exceptional customer service.
Key Metrics for Success (KPIs)
- Response time and issue resolution efficiency
- Accuracy and completeness of CRM documentation
- Patient satisfaction and service quality scores
- HIPAA and confidentiality compliance
- Appointment scheduling accuracy
- Attendance, reliability, and communication quality
Why This Role Stands Out
- Fully remote healthcare support opportunity.
- Long-term career stability in a growing healthcare environment.
- Meaningful work helping patients every day.
- Collaborative and supportive team culture.
- Ongoing training and professional development.
- Opportunity to grow into:
- Senior Customer Service Representative
- Patient Care Coordinator
- Medical Office Supervisor
- Operations Support Specialist
Interview Process
- Initial Screening Call
- Spark Hire Intro Video (3–5 minutes)
- Final Client Interview
- Offer & Onboarding
What Happens After You Apply
Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.
Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.
Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.
Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.
Apply Now
If you’re a bilingual professional who enjoys helping others, communicating with empathy, and delivering outstanding patient support, we’d love to hear from you. Apply today and become an essential part of a growing healthcare support team.
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
