Medical Insurance Operations Manager醫療險運營
jd/careers_at_jd
Hong Kong SAR
Posted Sep 11, 2026
- Full-time
Job description
Who We Are At , also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected. Our Global Reach is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world. Learn more about who we are and what we do: means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us. About The Team You’ll be joining the team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. 【核心職責】 運營支援： 負責處理醫療及重大疾病等健康險的投保、核保及理賠跟進事項。 客戶咨詢及售後回訪： 回應客戶相關查詢及對投保完成客戶作出電話售後回訪。 流程優化與合規控管： 定期審視並優化保單服務、續保提醒及理賠諮詢的標準作業程序（SOP）。 確保所有服務流程嚴格遵守保險業法規、個資法及內部稽核標準。 數據分析與策略建議： 分析客戶反饋與服務數據，識別產品缺陷或流程痛點，並向產品與市場部門提供改善建議。 監控保單流失趨勢，制定提升客戶黏著度的服務策略。 高階投訴與危機處理： 作為重大客戶投訴或爭議案件的最終處理窗口，協調法律、合規及理賠部門制定解決方案。 應對突發服務危機（如系統故障、監管檢查或負面公關事件），維護公司形象。 【任職要求】 學歷經驗：大學本科或以上學歷，具備 5 年以上客戶服務經驗，其中至少 2-3 年為保險或金融業的管理崗位。 專業知識： 深入了解壽險、產險或健康險產品條款及理賠邏輯。 熟悉監管機構（如金管會/保監局）的消費者保護規範。 核心能力： 抗壓與調解：具備極強的情緒管理能力，能在壓力下冷靜處理複雜的客戶糾紛。 邏輯分析：具備優異的數據敏感度，能從報表中發現業務問題。 溝通談判：具備卓越的跨部門協作能力與商務談判技巧。 加分項： 持有相關保險從業證照。 具備客服系統導入或優化經驗。 At , we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.