Medical Office Manager/Practice Manager-FT-Family Medicine-Farr West

Job description

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization. Position Summary: Our busy and established Family Medicine and Urgent Care is seeking an organized, patient-focused Medical Clinic Office Manager to oversee the day-to-day administrative operations of our clinic. This role is responsible for supporting an efficient front office, clinical team and provider team, helping to maintain a welcoming, professional, and patient-centered office, coordinating efficient staff workflows, and helping ensure clinic procedures are followed consistently. The ideal candidate is a dependable leader with medical-office experience, strong communication skills, and the ability to manage competing priorities in a fast-paced healthcare setting. Essential Job Functions: • Demonstrates excellent communication skills both written and verbal. Interacts as needed with administration, physicians and staff to ensure proper flow of communication. • Administers Organization policies and procedures in a consistent and timely manner. Leads by example. Has a clear understanding of Organization policies and procedures. • Works with Clinic providers and administrator to develop and maintain Clinic specific processes and procedures. Identifies issues associated with these processes and works with the Clinic staff to make improvements. • Oversees Clinic operations and supervises leads and supervisors. • Oversees lab operations-delegates in-services and maintains quarterly lab certifications are completed and submitted timely • Identifies areas of concern in PINPOINT and Phreesia utilization through reporting and makes changes where necessary • Maintains API testing and CLIA certifications. • Oversees imaging in-services and maintains necessary state and clinic regulations. • Assists with clinical operations and makes changes where necessary • Directs weekly front and back-office rhythms as well as monthly staff meetings and engages staff in making necessary changes • Oversees and/or completes payroll for the clinic • Actively participates in and engages staff and providers in VBC metrics and reporting • Assigns duties and monitors outcomes for exactness, neatness and conformance. • Prepares work schedules and expedites workflow. Coordinates time off. • Completes employee evaluations in a timely manner. Conducts true and honest evaluations of employees work performance. • Identifies and resolves problems in a timely manner. Engages with administrator on needed improvements. • Maintains harmony among workers and resolves grievances. • Assists with difficult or emotional patient situations. • Completes assigned tasks proficiently and in a timely manner. • Assist with billing, insurance verification, payment collection, and revenue-cycle workflows as applicable • Coordinates with administrator and providers for marketing to promote the clinic and its needs • Oversees the inventory and purchasing processes, maintains proper controls and budgets, make sure efficient supply levels are maintained. • Maintains adequate documentation for all aspects of management responsibilities. • Participates in the hiring, disciplinary and termination process. Qualifications: -High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, business, or a related field preferred. -Previous experience in healthcare administration, or clinic management role preferred. -Experience supervising or coordinating administrative and medical staff preferred. -Familiarity with electronic health record (EHR) systems, scheduling software, insurance processes, and medical-office billing workflows. -Knowledge of patient privacy practices and healthcare compliance requirements. -Strong organizational, problem-solving, and time-management skills. -Excellent verbal and written communication skills. -Proficiency with standard office software and administrative systems. -Ability to handle confidential information with professionalism and discretion. Preferred Skills -Experience in a multi-provider clinic or specialty practice preferred -Working knowledge of prior authorizations, referrals, claims follow-up, and patient collections. -Ability to analyze workflows and implement practical process improvements. -Calm, service-oriented approach when handling patient or staff concerns. Hours: Clinic hours are Mon-Fri 8:00am-8:00pm and Saturdays 9:00am-3:00pm Additional Notes: Full time, benefitted position, 40 hours weekly.