Medical Operations - Finland

Job description

# Build something monumental for Healthcare! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! ## About the Role Tandem’s AI assistant empowers clinicians by generating clinical notes, certificates, and referrals directly from consultation conversations, and seamlessly provides relevant diagnosis and procedure codes. We’re actively expanding our capabilities with new modules like advanced clinical decision support and pre-charting tools. We are assembling a top-tier team in Finland dedicated to bringing Tandem’s AI solutions to professionals across Wellbeing Services Counties and private social and healthcare providers. Our mission is to ensure that every organisation experiences the full value of Tandem’s technology - adapting it to their workflows so it becomes an indispensable part of daily practice. ## What You Will Do - Lead the implementation of Tandem’s solutions and guide users as a trusted expert, supporting them throughout their transition to new ways of working. - Develop a deep understanding of users’ clinical environments and tailor Tandem to address their unique requirements. - Provide expert user support, quickly resolve issues, and surface opportunities for new product enhancements. - Collaborate closely with a world-class product and engineering team to shape Tandem’s product, contributing ideas and actively engaging in focused development initiatives. - Represent Tandem at conferences, events, and workshops, sharing our vision with clinicians and stakeholders. ## What You Bring - Experience of clinical work in healthcare or customer-facing work in social care. - Exposure to consulting, scaleup/startup, or entrepreneurial environments. While direct customer or patient work is invaluable, this position also demands broader perspectives and a versatile toolbox. - Genuine passion for technology and AI - deep technical expertise is not required, but curiosity and enthusiasm are essential qualities we seek. - Adaptability and an entrepreneurial approach. We operate with urgency and teamwork to accomplish what’s needed quickly. - Quick thinking, positivity, and excellent interpersonal skills. - Native level language fluency in Finnish and excellent communication skills in English ## Location We believe the best ideas happen when we’re together. This is a full-time role based in Helsinki where you will work collaboratively with your local team, as well as with our Stockholm-based team. Travel is expected locally to meet customers, and trips to Stockholm to meet the full team are also a requirement. ## How to Apply We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of 4 stages: 1. Screening interview with Talent Acquisition 2. First interview with our Country Manager 3. Follow up interviews and tasks with a members of the Medical Operations team 4. Working Day - Join us in the Helsinki office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. # Culture at Tandem At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. *Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.*