Medical Operations - Milan

Job description

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! This is a full-time, permanent role based in Milan and we are unable to hire people part-time, or outside of the Milan area for now. ABOUT THE ROLE We’re building the clinical co-pilot of the future - empowering clinicians, enhancing care delivery, and scaling impact. As part of our Global Medical Operations team, you’ll play a pivotal role in rolling out Tandem’s AI clinical operating system to some of the most influential healthcare organisations worldwide. This is a highly visible, global role where you’ll engage directly with executives, medical leaders, and end-users. You’ll bring clinical insight into how our tools are implemented on the ground - from onboarding new organisations and refining workflows to shaping the product through continuous feedback. You’ll be at the forefront of transforming healthcare delivery, ensuring Tandem becomes an indispensable part of daily patient care for clinicians across the globe. WHAT YOU WILL DO - Lead live product demos for prospective clients and support global commercial efforts. - Design and adapt workflows and templates for diverse markets and large-scale customers. - Partner with product, engineering, and commercial teams to deliver smooth rollouts and seamless workflow integration. - Represent Tandem at international conferences, workshops, and customer events. - Guide clinicians through onboarding, training, and day-to-day support. - Troubleshoot and solve problems to ensure clinicians get maximum value from Tandem. - Build templates and prompts, contributing to the ongoing evolution of Tandem’s AI assistant. - Manage clinical safety incidents and optimise internal operations for safe scaling. WHAT YOU BRING - Clinical experience in healthcare, ideally as a medical doctor (e.g. general practice, hospital, private practice). - Exposure to consulting, corporate, or startup environments. - A passion for technology, AI, and their potential to transform care. - Strong communication skills — equally comfortable with executives, engineers, and frontline clinicians. - Organisational strength and a process-driven mindset. - Ownership, curiosity, and initiative in a fast-paced environment. - Flexibility to travel up to 25% and step in during critical moments. - Ability to communicate fluently (bilingual) in both English and in Italian. BONUS POINTS - Experience with prompting or large language models (LLMs). - Background in healthtech or SaaS. - Familiarity with EU clinical safety or digital health regulations. - Track record in implementation projects or customer rollouts. LOCATION We believe great ideas thrive when we connect in person. This is a full-time based in Milan with occasional travel to meet the core team in Stockholm and clinicians across the country as needed HOW TO APPLY We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of 4 stages: 1. Screening interview with Talent Acquisition 2. First interview with our Director of Italy 3. Follow up interview with one of our Medical Operations team members 4. Working Day - Join us in the Stockholm office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.