Medical Practice Patient Representative - Poughkeepsie Practice - Poughkeepsie, NY

Job description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better. Title: Medical Practice Patient Representative - Poughkeepsie Practice - Poughkeepsie, NY Full time Monday through Friday 8:30am - 5:00pm Summary: Provides clerical and administrative support and coordinates the patient care activities for medical practice. Responsibilities: 1. Greets and welcomes patients upon arrival and communicates pleasantly and effectively. 2. Ensures accuracy of patient's information, including demographics and insurance. 3. Answers phones, routes call, takes messages, and assures accurate communication in both verbally and via the EMR system 4. Registers, verifies, and schedules patient appointments, testing, and referrals. 5. Schedules and reschedules appointments according to office protocols 6. Monitor applications and manage worklists as applicable. 7. Collects co-pays and reconciles money for deposit. 8. Obtains and coordinates record retrieval for new and established patients. 9. Performs intake and processing of medical records and other documentation where applicable. 10. Fulfills all compliance responsibilities related to the position. 11. Maintains and Models the Organizational values. 12. Demonstrates regular, dependable, and predictable attendance. 13. Performs other duties as required. Other Information: Ability to travel between practices as needed. Education Required: High School Diploma/GED or equivalent • 1 year customer related experience required • Preferred: 1+ years of healthcare experience Salary Range: $18.13 - $34.50 Hourly