Position: Medical ReceptionistWorking Hours: US Hours (9am-5pm EST)Full-Time, Remote Work.Salary: South African Rand (ZAR)We are looking for a professional, organised, and compassionate Medical Receptionist to join our team. This role serves as the first point of contact for patients and plays a key role in delivering an excellent patient experience from initial enquiry through to ongoing care.The successful candidate will be responsible for managing patient enquiries, coordinating appointments, maintaining accurate records, and providing administrative support to ensure the smooth day-to-day operation of the practice or healthcare service.Key ResponsibilitiesWelcome and assist patients in a professional and friendly manner.Answer incoming phone calls, emails, and other patient enquiries.Schedule, reschedule, and confirm patient appointments.Register new patients and ensure all required documentation is completed accurately.Verify patient information and maintain accurate electronic records.Assist patients with completing forms and obtaining any outstanding documentation.Coordinate communication between patients, healthcare providers, and internal departments.Follow up with patients regarding appointments, documentation, and general enquiries.Maintain confidentiality of patient information in accordance with company policies and applicable privacy regulations.Manage clinician calendars and appointment availability.Process referrals and update patient records as required.Respond to patient concerns and escalate complex issues when necessary.Perform general administrative duties including filing, data entry, and document management.Ensure a high standard of customer service is maintained at all times.RequirementsPrevious experience in a healthcare, medical administration, reception, customer service, or patient-facing role is preferred.Excellent verbal and written communication skills.Confident and professional telephone manner with the ability to build rapport with patients.Strong multitasking skills with the ability to manage a high volume of calls, appointments, and administrative tasks simultaneously.Excellent organisational and time management skills.High attention to detail and accuracy.Strong customer service and problem-solving skills.Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.Ability to work independently while also collaborating effectively with a team.Professional, compassionate, and patient-focused approach.Ability to maintain confidentiality and handle sensitive information with discretion.Comfortable working in a fast-paced environment and adapting to changing priorities.Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Position: Medical Receptionist
Working Hours: US Hours (9am-5pm EST)
Full-Time, Remote Work.
Salary: South African Rand (ZAR)
We are looking for a professional, organised, and compassionate Medical Receptionist to join our team. This role serves as the first point of contact for patients and plays a key role in delivering an excellent patient experience from initial enquiry through to ongoing care.
The successful candidate will be responsible for managing patient enquiries, coordinating appointments, maintaining accurate records, and providing administrative support to ensure the smooth day-to-day operation of the practice or healthcare service.
Key Responsibilities
- Welcome and assist patients in a professional and friendly manner.
- Answer incoming phone calls, emails, and other patient enquiries.
- Schedule, reschedule, and confirm patient appointments.
- Register new patients and ensure all required documentation is completed accurately.
- Verify patient information and maintain accurate electronic records.
- Assist patients with completing forms and obtaining any outstanding documentation.
- Coordinate communication between patients, healthcare providers, and internal departments.
- Follow up with patients regarding appointments, documentation, and general enquiries.
- Maintain confidentiality of patient information in accordance with company policies and applicable privacy regulations.
- Manage clinician calendars and appointment availability.
- Process referrals and update patient records as required.
- Respond to patient concerns and escalate complex issues when necessary.
- Perform general administrative duties including filing, data entry, and document management.
- Ensure a high standard of customer service is maintained at all times.
Requirements
- Previous experience in a healthcare, medical administration, reception, customer service, or patient-facing role is preferred.
- Excellent verbal and written communication skills.
- Confident and professional telephone manner with the ability to build rapport with patients.
- Strong multitasking skills with the ability to manage a high volume of calls, appointments, and administrative tasks simultaneously.
- Excellent organisational and time management skills.
- High attention to detail and accuracy.
- Strong customer service and problem-solving skills.
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems.
- Ability to work independently while also collaborating effectively with a team.
- Professional, compassionate, and patient-focused approach.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Comfortable working in a fast-paced environment and adapting to changing priorities.
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results.Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs.Why Choose Us?✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements.✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency.✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team.✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business.✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals.Let’s Build Your Dream Team!Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.
At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results.
Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs.
Why Choose Us?
✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements.
✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency.
✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team.
✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business.
✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals.
Let’s Build Your Dream Team!
Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.
