Medical Records and Client Communication Case Manager

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Medical Records and Client Communication Case Manager based in Brazil.** In this remote role, you will support a US-based legal team by coordinating medical records, maintaining accurate case files, and ensuring clear, professional communication with clients and healthcare providers. You will play an important part in keeping personal injury cases organized, accessible, and moving forward efficiently. Working closely with attorneys, paralegals, and other legal professionals, you will help manage documentation, track medical bills, and support essential case management activities. As you gain experience, you will have opportunities to develop your skills in medical chronologies, lien coordination, legal document drafting, and demand package preparation. This position is ideal for a detail-oriented professional with personal injury experience, strong English communication skills, and a proactive approach to administrative work. Join a collaborative, fully remote environment that values reliability, continuous learning, and professional growth. ### Accountabilities - Request, collect, organize, and maintain medical records, medical bills, outstanding balances, and other case-related documentation. - Maintain accurate, complete, and accessible case files using Filevine or similar case management systems. - Prepare medical chronologies and summaries using approved AI tools to support efficient case preparation. - Follow up with medical providers and other relevant parties to obtain requested records, bills, and documentation. - Communicate professionally with clients through email, SMS, and phone, addressing inquiries and providing appropriate follow-up. - Handle incoming calls during assigned coverage periods, managing a moderate volume of approximately 6–15 calls per day. - Support attorneys, paralegals, and other legal team members with daily administrative tasks and case management activities. - Assist with demand package preparation, legal document drafting, and the organization of key medical and case materials. - Develop expertise in identifying, tracking, and coordinating liens as training progresses. - Use communication and collaboration tools, including RingCentral and Zoom, to facilitate client interactions, internal coordination, and virtual meetings. - Adapt to evolving team priorities and take on additional administrative and case management responsibilities as needed. ## Requirements: - 1–2 years of experience working as a case manager or legal assistant, with personal injury experience required. - Previous experience with Filevine is preferred. - Excellent written and verbal English skills, including the ability to draft clear, professional client correspondence and support legal documentation. - Strong client communication skills, with the ability to interact professionally and courteously by phone, email, and SMS. - Excellent organizational skills and attention to detail when handling medical records, bills, balances, case files, and sensitive documentation. - Ability to manage multiple responsibilities, prioritize tasks effectively, and maintain accurate records in a structured legal environment. - Willingness to learn personal injury case management procedures and progressively take on more advanced responsibilities. - Familiarity with case management software, virtual communication platforms, and digital document management tools. - A collaborative, dependable, adaptable, and service-oriented approach to supporting attorneys, paralegals, clients, and colleagues. - Ability to work remotely while maintaining productivity, professionalism, and consistent communication with a US-based team. - Availability to work Monday through Friday, from 8:30 AM to 5:30 PM Eastern Time (EST/EDT), adjusting to daylight saving time as applicable. - Professional proficiency in English is essential. ## Benefits: - Monthly compensation: USD 1,220–1,320. - 100% remote work: Work from home while supporting a US-based legal team. - Full-time, long-term opportunity: Build a stable career in legal support and case management. - Paid time off: Take time away from work to rest and recharge. - Performance-related bonuses: Opportunities to receive additional compensation through bonuses. - Parental leave: Support for important family milestones. - Professional development and training: Develop your legal support and case management skills through ongoing learning and progressive responsibilities. - Dedicated team support: Collaborate with legal professionals in a supportive working environment. - Values alignment: Work with a team that emphasizes shared values, professionalism, and effective collaboration.