ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles and responsibilities: Daily Operations Plan daily workflow and assignments. Monitor productivity and 40-chart target. Manage coverage, pending tasks, and workload. Quality Management Audit scribe documentation for accuracy and completeness. Track quality trends and provide weekly reports. Coaching & Development Conduct coaching and performance reviews. Create improvement plans and apply feedback. Reporting Prepare weekly production and issue reports. Provide leadership updates. Training & Support Train and onboard new scribes. Provide ongoing support, feedback, and escalation.ScribingConverting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon Collaborate with team members and other departments to improve overall customer experience RequirementsMust be a graduate of any medical courseWith at least 1 year Team Lead / Supervisory / SME experience under a healthcare accountMust have 2 years of Medical Scribes / Transcriptionist ExperienceWith experience in ECWAveraging 50-60 WPMExcellent verbal and written English skillsAmenable working night shiftBenefitsWhat can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Daily Operations
- Plan daily workflow and assignments.
- Monitor productivity and 40-chart target.
- Manage coverage, pending tasks, and workload.
Quality Management
- Audit scribe documentation for accuracy and completeness.
- Track quality trends and provide weekly reports.
Coaching & Development
- Conduct coaching and performance reviews.
- Create improvement plans and apply feedback.
Reporting
- Prepare weekly production and issue reports.
- Provide leadership updates.
Training & Support
- Train and onboard new scribes.
- Provide ongoing support, feedback, and escalation.
Scribing
- Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
- Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
- Collaborate with team members and other departments to improve overall customer experience
Requirements
- Must be a graduate of any medical course
- With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account
- Must have 2 years of Medical Scribes / Transcriptionist Experience
- With experience in ECW
- Averaging 50-60 WPM
- Excellent verbal and written English skills
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.
ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.
