Medical Secretary

Job description

Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job Description With a strong reputation for excellence, our growing Continuing Care and Support Services division is seeking an experienced and motivated Medical Secretary to join our busy Camberwell consulting suites. This is a key front-facing role supporting the smooth day-to-day running of our practice. Reporting to the Practice Manager, you will play an important part in delivering a professional, efficient, and welcoming experience for both patients and clinicians. We’re looking for someone who: Brings a positive, can-do attitude and genuine passion for helping others Is reliable, organised, and thrives in a fast-paced environment Communicates with warmth, professionalism, and confidence Works well both independently and as part of a team Is committed to delivering exceptional patient care This casual role requires availability between 8:00am – 6:00pm Monday to Friday on a rotating roster. If you enjoy working in a dynamic clinical setting and take pride in providing high-quality administrative support, we’d love to hear from you. Key Responsibilities Deliver exceptional customer service with professionalism and attention to detail Manage the front desk operations including patient check-ins and payment processing Answer and direct phone calls with professional telephone etiquette Manage referrals and book appointments Maintain accurate and confidential patient records Prepare clinician schedules and coordinate daily communications (emails, faxes, messages) Liaise with internal departments and external healthcare providers Identify opportunities to streamline workflow and improve clinic efficiency Provide general reception and administrative support as required Contribute to a positive and inclusive team culture. To be successful in this role, desirably you will have: Previous experience in medical reception or administration (mental health or specialist setting highly regarded) Excellent time management and multitasking abilities Intermediate computer literacy and a willingness to learn new systems (Genie experience desirable, training provided) Knowledge of Medicare and billing processes. A confident, calm phone manner and strong interpersonal skills. A proactive mindset with a commitment to continuous improvement Fluent in Mandarin (Highly desirable but not essential) Position Description Inherent Requirements About Continuing Care and Support Services Epworth Continuing Care and Support Services incorporates our renowned rehabilitation, mental health and at-home hospital programs with essential support services. Our rehabilitation, mental health and at-home hospital programs are some of the most progressive of their kind in Australia. Our clinical approach involves interdisciplinary teamwork and decision-making to provide individualised treatment and achieve positive outcomes for patients. Our strong team ethos extends across our services at Epworth hospitals in Richmond, Camberwell and Hawthorn. Our support services play a critical role in the daily operations and experience at Epworth hospitals through our food environmental and security teams. Qualifications Additional Information At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to: Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay The largest educational scholarship program of its kind in Australia Reduced cost of health services for you and your family at Epworth We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect. Ready to make a difference? Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter (as a single file). For more information, refer to the attached position description or contact talent@epworth.org.au It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care. Videos To Watch