Medical Support Assistant

Job description

Akicita Federal is hiring an Advanced Medical Support Assistant (AMSA) to deliver high-quality administrative and patient support services for the Dayton VA Medical Center in Dayton, Ohio. In this role, you will be a key part of the care team that helps veterans navigate their healthcare experience—scheduling, coordinating, and ensuring every interaction reflects the respect and efficiency our veterans deserve. If you thrive in a fast-paced clinical environment and are passionate about serving those who have served, we want to hear from you. - Schedule and coordinate patient appointments, referrals, and follow-up visits using VA electronic health record systems - Greet and check in veteran patients, verifying demographic and insurance information with accuracy and professionalism - Manage clinic workload and appointment templates to optimize provider schedules and minimize wait times - Process incoming correspondence, manage medical records requests, and maintain accurate patient data in administrative systems - Communicate directly with veterans, families, and clinical staff to resolve scheduling conflicts, answer inquiries, and relay care instructions - Support care team coordination by routing referrals, tracking consults, and following up on pending orders - Adhere to VA privacy and security policies governing the handling of sensitive veteran health information