Medical Support Assistant (MSA)

Job description

In this role, you'll provide remote scheduling and administrative support for Veterans receiving care through a coordinated healthcare network. You'll manage appointments and referrals, communicate with Veterans and healthcare providers, maintain accurate records, and help ensure timely access to appropriate services. This is an administrative and scheduling position and does not involve hands-on clinical care. Employment Type: Full-time Schedule: Monday–Friday; 8-hour shifts between 8:00 a.m. and 4:30 p.m., excluding federal holidays. Key Responsibilities Schedule, track, and manage appointments while completing required pre-appointment and follow-up communications. Process and monitor referrals and coordinate authorized care with community healthcare providers. Maintain accurate patient demographic, insurance, emergency-contact, and administrative information. Review and process health records, electronic orders, referrals, appointment updates, faxes, and other documentation using required healthcare systems. Respond professionally to calls and messages from Veterans, family members, healthcare providers, and internal teams. Manage assigned work independently, meet established workload and timeliness expectations, protect confidential information, and escalate scheduling or system issues appropriately. Requirements High school diploma or General Educational Development (GED) equivalency. At least six months of customer service experience. Ability to type at least 50 words per minute. Basic knowledge of medical terminology. U.S. citizenship or Permanent Resident Card required. Ability to successfully complete the required background screening, including a Public Trust determination. Ability to sit or stand for prolonged periods and occasionally bend, stoop, or lift up to 15 pounds. Training and access will be provided for the healthcare scheduling and records systems used in the role. Compensation: $18.41–$19.38 per hour, plus up to $5.42 per hour in Health & Welfare (H&W), in accordance with the Service Contract Act (SCA). All your information will be kept confidential according to EEO guidelines. Privacy Disclaimer: Policy Link By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes. Compensation Disclaimer: Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Benefits Language (FTE roles): Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. Equal Opportunity Employer (EEO) Statement: International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Support Veterans throughout their healthcare journey by coordinating appointments, processing referrals, and maintaining the accurate information needed for timely access to care. At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.