Medical Support Operations Team Lead - AHPRA Registered Nurse

Job description

### About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. ### Our Growth Story: - Supporting patients living with obesity across our 5 markets - Received selective NICE endorsement to provide services to the NHS - Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. ### **About the role (What you’ll be doing)** In this role you'll sit at the intersection of clinical excellence, patient experience, and public advocacy, a truly unique leadership role in digital healthcare. - **Develop a team that delivers world class patient care:** You'll lead and develop our Sydney-based medical support team. This means setting the bar for clinical standards, the care our team deliver and creating an environment where your team can do their best work. - **Patient-first approach.** Embed empathy into every decision by deeply understanding patient needs ensuring that every improvement to our patient journey makes patients feel safe, clear, and supported. - **Clinical & Patient Experience Expert:** You'll be the ultimate escalation point for complex patient enquiries across our Sydney HQ and offshore support teams. When our patient support teams encounter cases that require senior clinical judgement, they'll look to you. You'll work cross-functionally with clinical, operations, and product teams to identify risks, drive process improvements, and ensure we're delivering safe, high-quality care at scale. - **Clinical Thought Leadership:** Whether you're speaking at industry events, contributing to articles, or collaborating with our marketing team to create compelling patient-centred content, you'll help explain the wraparound care model that makes our clinics different. You'll translate complex clinical concepts into stories that resonate with patients and the broader community. ### **About you (Who you are)** - You are a registered nurse (AHPRA) with 4+ years experience in a clinical, patient-facing role or in operations - You have proven experience leading and managing a clinical/operations team, including performance management and professional development - You're a skilled communicator who can navigate sensitive clinical and non-clinical conversations with empathy, clarity, and confidence - whether with a patient, a team member, or a cross-functional stakeholder - You have strong clinical judgement and are comfortable being the final escalation point for complex or high-risk cases - You're a natural problem-solver who looks for systemic improvements, not just case-by-case fixes - You're excited about the intersection of technology, healthcare, and patient outcomes AND want to help us shape what best-in-class digital care looks like - You're comfortable speaking in public: contributing to content, speaking at events, and representing EUC's clinical philosophy externally - You embrace change, thrive in ambiguous environment, and are motivated primarily by the positive impact new solutions can have on patients **Nice to have:** - You have a previous experience or are curious about telehealth environments and with GLP-1 - Familiarity with offshore or distributed team operations - Experience as a media contributor, health writer, or public health communicator - Existing network in the Australian nursing or digital health community ### **Why join Eucalyptus?** Euc is also behind a growing family of digital healthcare clinics ([Pilot,](https://pilot.com.au/) [Kin](http://www.kinfertility.com.au/), [Software](http://skin.software/), [Compound](https://www.compound.co/)) across men’s health and well-being, fertility, skincare, and preventative health. **Here’s what makes joining Euc unique:** - **What’s next** - Our goal for the next three years is to support **1 million patients globally** to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. - **Build something world-changing** - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. - **Make real impact** - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. - **Accelerate your growth** - You will have high ownership, continuous feedback, and dedicated development support. - **Join a motivated team** - You will collaborate with talented peers to solve complex clinical and operational problems at scale. ### What’s ahead in Australia? - **Grow with us globally -** Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. \*\*\*\*Recognised on [Hatch’s Hotlist](https://www.hatch.team/companies/eucalyptus) as one of Australia’s top employers, we support early-career professionals to become future global leaders. - **Shape your career -** Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture. - **Be an owner -** Equity for everyone means you share in our success. - **Work where well-being matters -** Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties. - **Innovate with purpose -** Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. - **Support at every stage -** Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program. *At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.*