Medical Technical Writer

Job description

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah. If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most. **POSITION PURPOSE** The Medical Technical Writer is responsible for providing accurate and comprehensive guidance to patients through detailed medical narratives and claims documentation. This role ensures organizational excellence, maintains patient confidence, and aligns expectations with realistic outcomes. The Technical Writer plays a critical role in supporting and securing successful claim, durable medical equipment, and home health care (HHC) and approvals, while fostering patient engagement and nurturing strong stakeholder relationships. Their relentless pursuit of success and unwavering commitment to patient advocacy define their role. **MAJOR RESPONSIBILITIES** 1. Draft clear, precise letters of medical necessity (LMNs), medical, and legal documentation to support claims and communicate effectively with patients, healthcare professionals, and other stakeholders. 2. Effectively manage a high volume of claims, producing approximately 50-60 letters per month. 3. Review patient records to identify additional health issues and document them in HHC and claim letters to maximize claim approvals and benefits. 4. Foster patient satisfaction and engagement through timely, accurate, and professional communication. 5. Apply technical skills, including application of health science literature, to secure prompt and successful claim approvals. 6. Advocate for patients by ensuring LMNs and supporting documentation reflect all approved conditions, securing the maximum allowable hours and benefits based on medical necessity. **DIMENSIONS** - Serves as a member of the Growth Office - Provides support for up to 500 patients - Hit or exceed weekly and monthly KPIs to support patient success and business functions **JOB QUALIFICATIONS AND COMPETENCIES** 1. Bachelor’s degree in Healthcare Administration, Biology, Nursing, Epidemiology, Public Health, or a related field preferred. 2. 1-3 years of experience in a healthcare setting is required, preferably in medical writing, LMN creation, patient documentation, or healthcare administration. 3. Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred. 4. Proficiency in Microsoft Office Suite and other relevant software is required. 5. Key competencies include customer focus, advocacy, teamwork, written and verbal communication skills, problem-solving, adaptability, critical thinking, organization, and empathy. **Acknowledgement:** I have read this job description and fully understand and embrace these requirements. I understand and agree that I will perform my duties and operate at all times in compliance with Giving’s policies and procedures and HEART values. - **Humility – Serve and support others and remain open to ongoing feedback.** - **Empathy – Practice active listening and consider the perspectives of others, treating all with kindness.** - **Advocacy – Go above and beyond for clients and teammates, removing barriers and creating opportunities.** - **Respect – Treat each other with appreciation and dignity, communicate with honesty.** - **Teamwork – Empower others through collaboration, welcome diversity, drive forward with optimism and have fun along the way.** ### Responsibilities - Create medical and legal documentation with accuracy and a focus on fostering positive relationships with healthcare professionals and other stakeholders. - Efficiently manage a high volume of claims on a weekly basis. - Provide continuous support by reviewing patient records and identifying additional health issues to maximize benefits. - Maintain high standards to build and sustain patient trust. - Clearly communicate to ensure that patient expectations are aligned with what is realistically achievable. - Apply technical skills to secure prompt and successful claim approvals. - Foster patient satisfaction and engagement through effective communication and consistent support. - Build and maintain strong collaborative relationships with stakeholders. ### Qualifications - Bachelor’s degree in Healthcare Administration, Biology, Nursing, Epidemiology, Public Health or related field preferred. - A minimum of 2 years of experience in a healthcare setting is required, preferably in coordinating and managing patient documentation, medical writing, medical terminology, or in a healthcare administration role. - Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred. - Proficiency in Microsoft Office Suite and other relevant software is required. ### Benefits - Hybrid work environment (after introductory period) - Company holidays, floating holiday, and birthday holiday - $100 monthly cellphone reimbursement - $150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more) - Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents - Tuition Reimbursement Program - Employee Assistance Program - Employee Appreciation Program - Company Provided Snacks & Drinks Daily in Office Kitchen - Vacation (PTO) and Sick Days - Competitive benefit plans - Company paid STD and LTD - 401(k) with matching - Being a part of a growing company! - Working with incredible patients and their families!