Medical Transport Operations Coordinator

Job description

Division: Eskenazi Health Sub-Division: Hospital Req ID: 26753 Schedule : Full Time Shift : Varied (Days/Evenings) Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. FLSA Status Non-exempt Job Role Summary The Medical Transport Team Leader provides leadership and support to the medical transport team under the direction of the supervisor. Essential Functions and Responsibilities • Performs dispatch for the Medical Transport Department • Leads and supports the Medical Transport staff • Assist with coordinating staff schedules • Assists supervisor and manager with new hire orientation. • Assists in conducting interviews and scheduling peer interviews for potential new hires • Assists and coordinates with manager on hiring, probationary periods and performance reviews • Oversees the cleaning and maintenance of equipment (i.e. wheelchairs and stretchers) • Submits monthly reports as directed by the manager • Trouble shoots the Epic system • Performs all essential job functions of a transport aide and/or EMT when necessary • Assists with the activities and educational/clinical experiences of assigned observers and students • Participates actively in continuing education and medical audit programs • Demonstrates excellent communication skills • Report to the scene of automobile accidents when our department’s vehicles are involved • Oversees wheelchair inventory and roundups Job Requirements • High School Diploma or equivalent • Minimum of 2 years as a dispatcher for the department. • Indiana Certification as an Emergency Medical Technician-Ambulance desired but not required. • Current Indiana Driver’s license with motor vehicle record that meets Eskenazi Health’s driving policy standards • Current Indiana motor vehicle insurance • AHA CPR Certification • EVOC certification with 6 months of hire Knowledge, Skills & Abilities • Must have specific knowledge of: • practical skills, theory and medical terminology related to basic and some advanced emergency medical care • principles of human growth and development • age-appropriate care (i.e. neo-natal, pediatric, adolescent, adult, geriatric) • Must be able to: • work effectively under emergency conditions and stress • drive an emergency vehicle under emergency conditions • coordinate emergency care with paramedics • proficiently use and maintain basic and some advanced life support equipment and supplies • lift up to 35 lbs individually and 175 lbs with a partner • carry a stair chair 30 yards, up two flights of stairs, then down two flights of stairs with a patient attached • carry tech box, oxygen equip. bag and ECG monitor up two flights of stairs • kneel, stoop and crouch for extended periods of time, including kneeling long enough to perform two hundred chest compressions in 2 minutes • interact in a calm, effective and courteous manner with patients, public, and hospital staff • follow detailed or general instructions, verbal and written legibly, accurately, and confidentially use and record data • Must have: • normal use of limbs, eyes, ears and voice required to treat patients and to operate sophisticated electronic devices • excellent verbal communication skills • high level of medical psychomotor skills and cognitive knowledge • high degree of accuracy in performance of duties • satisfactory driving and previous work record • Competent in Microsoft Office, Epic, and dispatch procedures • Excellent judgment and ability to prioritized and handle multiple requests calmly and effectively • Basic English reading and writing skills; bilingual is desired but not required • Knowledge of hospital layout and procedures; some knowledge of equipment handling • Ability to use age-appropriate communication skills • Good reasoning ability • Detail oriented • Knowledge of hospital policies and procedures • Promptness, empathy and genuine interest as perceived by patients, co-workers and staff • Ability to assess patient needs during transport • Skill in patient transport techniques and safe use of vehicle • Must be able to follow written/verbal instructions Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.