Job description

About Spark Advisors

We're building healthcare tech for a system that desperately needs it.

Each year, millions of Americans deal with confusing changes to their Medicare plans that impact their prescriptions, access to care, and pocketbooks. These aren’t just inconveniences – they are potentially life-altering changes that leave seniors medically and financially vulnerable.

Independent Medicare advisors play a crucial role in guiding seniors through this complexity and helping them find the right coverage for their needs. But their ability to be effective healthcare advocates has long been hamstrung by broken tools and outdated systems.

Spark is fixing that. We’re the fastest-growing Medicare platform in the country, combining AI, an industry-leading CRM, and client services to transform how 10,000+ brokers acquire, enroll, and support clients in their local communities.

Join a talent-dense team from Square, Ramp, Yext, Oscar, and Cedar — backed by Primary Ventures and Viewpoint Ventures — that is serious about building technology to expand access to quality healthcare. We offer remote work, sabbaticals, company retreats, and other generous benefits that earned us recognition as one of Inc. Magazine’s Best Workplaces of 2025

Healthcare is overdue for innovation. Let’s redefine what its future looks like — together.

Summary

Spark is hiring an Associate, Medicare Compliance & Quality Assurance responsible for supporting the organization’s compliance operations by managing case intake, tracking case progress, facilitating communication between carriers and agents, and assisting with agent coaching. This role plays a critical part in ensuring timely resolution of compliance matters, maintaining accurate documentation, and promoting adherence to regulatory and internal standards.

The position reports to the Medicare Compliance & Quality Assurance Supervisor and partners closely across Platform, Contracting, Finance, and Sales teams to maintain the highest standards of compliance across Spark’s agent network.

What You'll Do

Compliance Case Management & Quality Assurance (80%)
- Manage the complete lifecycle of CTM and Non-CTM compliance cases, including intake, investigation, communication, resolution, and formal closure.
- Triage and respond to compliance-related emails and inquiries in Intercom, ensuring timely routing to the correct case type and queue.
- Maintain accurate case records in the case management system and ensure timely documentation of notes, evidence, and required follow-up actions.
- Act as the primary liaison with agents, agencies, internal teams, and carriers to ensure clear and timely communication throughout the case process.
- Monitor case progress, send reminders, and escalate issues as needed to prevent delays and mitigate compliance risks.
- Ensure all necessary information is provided to carriers and verify that all steps are completed before closing cases to support audit readiness.
- Conduct case audits as needed to verify documentation accuracy, completeness, and adherence to case handling standards.
Agent Coaching & Support (10%)
- Provide targeted coaching and guidance to agents on compliance requirements, documentation standards, and best practices based on identified risks or performance gaps.
- Educate agents on policies, procedures, and necessary corrective actions aligned with case findings.
- Identify recurring compliance issues and escalate trends to leadership for broader coaching or training initiatives.
- Assist agents and agencies with carrier compliance audits and provide preparation support.
- Support agents in navigating carrier portals through self-service guides and direct assistance.
- Maintain records of coaching participation, track completion metrics, and flag gaps requiring follow-up.
Operational Support (10%)
- Maintain organized, accurate, and audit-ready records for all compliance interactions and case activities.
- Prepare basic compliance reporting as needed, including case volume, status, and turnaround summaries and key compliance indicators.
- Collaborate with the compliance team on special projects, process improvements, and the development or refinement of new workflows.
- Support additional compliance-related requests assigned by leadership, ensuring flexibility and responsiveness to priorities.
- Remain agile and adaptable in the continually evolving Medicare regulatory landscape, adjusting processes and support practices as standards change.

What We're Looking For

Comfort using tools such as Intercom, Excel, Airtable, CRM systems, or case management platforms (training provided).
Ability to maintain accurate notes, records, and case information with strong attention to detail.
Basic analytical abilities to assist with data reviews, quality assurance activities, and case audits.
Ability to learn new technology, systems, and compliance tools quickly.
Solution-oriented mindset with a strong interest in problem-solving and supporting agents through compliance challenges.
Eager to learn and stay current as Medicare regulations and compliance requirements evolve.
Clear communicator who can break down information simply and effectively.
Collaborative and team-focused, with the ability to partner across Compliance, Sales, Platform, and other internal teams.
Adaptable and flexible in a fast-paced, continually changing environment.
Demonstrates strong ethics, integrity, and respect for confidentiality.

Compensation

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

Base Salary

$60,000—$70,000 USD

Why you should join our team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:

Equity compensation
Health care, including dental and vision through our PEO Sequoia
Flexible work location; co-working available
401k
Paid Time Off
Monthly Remote Work Stipend (help cover costs of home-office needs)
Paid Parental Leave
Up to 14 weeks for birthing parents
Up to 8 weeks for non-birth parents
11 paid holidays
2 week sabbatical at 5 years of employment
Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi

Compliance

Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.

Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.

At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

AI Notice: We may use AI-enabled tools to assist with certain aspects of our hiring process. These tools do not replace human decision-making, and all employment decisions are made by qualified team members in compliance with applicable laws.

Medicare Compliance & QA Associate at sparkadvisors | AI Job Board

Job description

About Spark Advisors

Summary

What You'll Do

Compliance Case Management & Quality Assurance (80%)

Agent Coaching & Support (10%)

Operational Support (10%)

What We're Looking For

Compensation