Medly Clinical Coordinator

Job description

Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca Job Description Union: Non-Union Number of Vacancies : 1 New or Replacement Position: Replacement Site: Toronto General Hospital Department: Cardiology Reports to: Nurse Manager Salary Range: $45.85 - $57.31 per hour Hours: Various as required Shifts: Monday to Friday Status: Casual Closing Date: June 30, 2026 Position Summary The Medly Coordinator supports the delivery of high-quality care for heart failure patients by managing daily Medly alerts in collaboration with the Heart Function Nurse Practitioner and physicians. This role involves monitoring and triaging patient alerts, communicating with patients and families to support proper use of Medly, and providing education on heart failure management and self-care. The incumbent applies clinical knowledge and best practice guidelines to support guideline-directed medical therapy, including medication titration, while ensuring accurate documentation within the EPIC health information system in accordance with regulatory standards. Working closely with interdisciplinary teams, referring providers, and organizational partners, the Medly Coordinator prioritizes workload effectively, contributes to continuous quality improvement initiatives, and promotes a collaborative and patient-centered care environment. Duties Manages the daily (Monday-Friday) Medly alerts in partnership with the Heart Function Nurse Practitioner and Physicians Communicates with patients and families and reviews proper use of Medly; prioritizes alerts and escalating to the NP/MDs as appropriate. Provides patients and families with heart failure education on topics such as signs and symptoms of heart failure and self-care management of heart failure. Uses Medly to support Guideline-Directed Medical Therapy for heart failure and titration of medications. Liaise with a wide array of administrative and clinical team members throughout the organization and referring physicians and organizations. Prioritizes and triages daily workload to complete tasks within regular working hours. Documents actions and communication according to College of Nurses of Ontario standards using EPIC health information system. Applies best practice guidelines to ensure that patients receive care according to organizational and provincial standards. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Promote and maintain a positive and calming working relationship with team members and a healthy work environment. Participates in continuous quality improvement activities to enrich and advance processes through the effective use of resources and systems to deliver optimal patient care to our Indigenous health authority partners and community members. Performs cross-functional responsibilities and other duties consistent with the job classification, as assigned. Qualifications Current registration with the College of Nurses of Ontario Bachelor of Science in Nursing; Masters preferred Current BCLS Certification Minimum Three (3) to Five (5) years Cardiology/C.V. Surgery Nursing and/or CICU/CVICU Strong organizational and time management skills Excellent interpersonal and customer service skills Excellent computer skills including Microsoft Office and EPIC applications Excellent verbal and written communication skills Knowledge and experience with heart failure guidelines and remote titration of HF patients an asset. Demonstrated ability to cultivate and build relationships Strong track record of high-quality work and engagement is essential Able to adapt to a constantly changing environment that requires ongoing revaluation of priorities Demonstrated ability to use good judgment in assessing difficult situations Able to work collaboratively within a group setting Proven track record of taking initiative Interest and commitment to health equity and to working in partnership with Indigenous peoples and communities to enable access to high-quality care. Completion of Cultural Safety and Principles of OCAP training are a definite asset. If not completed prior to hiring, completion will be a requirement for the successful candidate Additional Information Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ ) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.