Meeting & Events Operations Manager

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Life is precious including the experiences we have with food and the people we share those experiences with The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests. As the Meeting & Events Operations Manager at 1 Hotel Mayfair, you will lead the planning and execution of all on-site meetings, conferences, and special events. You will serve as a key operational leader within the Food & Beverage division, ensuring that each event—from intimate boardroom gatherings to large-scale celebrations—is delivered to the highest standards of service, style, and sustainability. Working closely with the F&B leadership team, you will oversee all aspects of event operations, from logistics and execution to guest satisfaction and upholding the core values of the 1 Hotels brand. Operational Oversight: Manage the end-to-end execution of all hotel meetings and events, ensuring seamless coordination between sales, culinary, service, PPM and AV teams. Maintain a strong on-the-floor presence during event set-up, execution, and breakdown, ensuring brand standards and guest expectations are met or exceeded. Serve as the primary contact for internal and external clients during the planning and execution phases. Overseeing the 1st floor events space, guest rooms and Nightingale areas to ensure standards are met and guest satisfaction. Guest Experience & quality Control: Uphold the highest standards of hospitality, ensuring personalized and flawless event experiences. Monitor event flow and guest feedback in real-time, resolving issues promptly and professionally. Ensure consistency in room setups, service delivery, and overall event ambiance. People Management & HR: Lead and inspire a team of event supervisors, servers, porters, and bartenders. Oversee third party agency workers and support F&B venue HOD’s to ensure adequate staffing levels are applied to key events Oversee scheduling, training, and development to ensure operational efficiency and service excellence. Collaborate with HR to manage performance reviews, team morale, and compliance with employment policies and legal standards. Administrative & Financial Oversight: Manage event-related budgets, including labor costs, vendor services, and equipment rentals. Review BEOs and plan along with Senior F&B team to support special venue events Revise billing when required and maintain post-event reports to ensure accuracy and financial accountability. Remit: Oversight of all first floor and Nightingale events alongside the core M&E operations team. Overview and support of allocated F&B Venue buyouts/events alongside the venue HOD (To be determined in weekly BEO meeting) Why Choose Us? Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: Designed by Nature work environment Health & Wellness- EAP program Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can! This is a critical role within the 1 Hotel Mayfair team, requiring operational excellence, creativity, and a service-first mindset. You will play a central part in shaping memorable guest experiences while upholding our brand’s commitment to sustainability, authenticity, and well-being. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.