Meetings and Events Operations Manager – The Hoxton, Amsterdam

Job description

What you’ll do Prepare, manage & lead day and evening events, ensuring guests have an enjoyable and care-free event with us. Working closely together with the Sales team to deliver excellent execution of the events sold by them, to constantly drive returning guests. You’re the critical link between Sales and each successful event. Whether it’s setting up the space for a day meeting or an evening event – think tables, chairs, lighting, the lot – you’re the one who makes sure every detail is right. Think outside the box when it comes to improving the department – how we use the space, how we run events, what we could be doing better. We’re always open to new ideas, and yours are part of what makes us better. From a quick setup and ad-hoc requests, to handling invoices and gathering guest feedback – you’re the constant factor that makes every internal and external customer feel looked after, start to finish. Manage a lean team, creating an environment where people feel genuinely valued – and where there’s real space for them to grow and develop. Roll-up your sleeves: small events are ran by yourself. Some last-minute change requests? No worries - you’ll handle it. Coordinate stock and expenses and manage relationships with our events suppliers and contractors – keeping things running smoothly and cost-effectively. Take overall responsibility for the health, safety, and security of anyone using the space – guests, team, and yourself. That means their wellbeing and their property. Champion a pro-active approach in every event, delivering a polished, professional, and energetic experience. No events happening? You’ll initiate to support Lotti’s restaurant, ensuring our total F&B operations run smoothly. At The Hoxton, we’re in it together. What we're looking for Individuals. If you’re looking for a place where you can be yourself, this is it. We don’t even do uniforms. A clear passion for hospitality. Whether it’s a drink, a meal, or trends in the industry – you love the world of hospitality. Optimism. You’re all about having a positive impact on the people you interact with. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying everything at least once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun together. Previous experience in managing an events space would be a big plus. Having used Micros/Opera before would be an advantage. But don’t worry, we can teach you too. Fantastic customer service is at the heart of your approach; you're imaginative when it comes to creating experiences. Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results. You create an atmosphere where people can be productive and enjoy what they do. Highly organised and detail-orientated. Enthusiastic, confident and warm, you want to be part of a team that works hard, supports each other and has fun along the way. We are looking for an M&E Operations Manager to join our team and take the lead on overseeing the full and successful use of the events space at The Hoxton, Amsterdam. In this role, you will have full responsibility for the smooth running of day and evening functions and making sure our guests have a brilliant experience. We’re looking for someone who enjoys the opportunity to improve what we do and add their own flavour. It’s an exciting time to join, as we are about to finish a full renovation of our meeting spaces; meaning you’ll get a shiny new space to work with. ‘The Apartment’, as we call our event space here at The Hoxton, takes a radically different approach to boring hotel meeting rooms. Here, events of various types happen around a common central pantry, with a homey look & feel and informal personal service to ensure our guests have a great time and effective event. From product launches to weddings, and from business dinners to intimate birthday parties – you’ll be responsible for making each of them a success at The Apartment. More about us Once the Mayor’s home, now our home, The Hoxton, Amsterdam sits pretty on the Herengracht canal. The hotel houses 111 rooms, The Apartment (our meetings & events concept) and our all-day restaurant & bar; Lotti’s. You’d be joining in exciting times, as we are giving our meeting spaces and public areas a makeover – fresh & ready for commercial opportunities. The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We are keen to be more than that: providing a place where guests can hang out alongside the locals and submerse themselves in a neighbourhood with vibrant, welcoming public spaces. What’s in it for you… Become part of a team that’s very passionate about creating great hospitality experiences. 2 days holiday per month (plus bank holidays). Salary aligned with Scale V of the horeca CAO. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. It’s ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders. Pedal like a local - Enjoy a Swapfiets membership with a discount: repairs and maintenance included. Stay active your way with a discounted Urban Sports Club membership, supporting your overall wellbeing and balance. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family.