Member Experience Associate

Job description

About Kiln: Kiln is a flex ­office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces. Kiln launched in 2018 with locations in Salt Lake City and Lehi, Utah. Today, we’ve grown to 21 hubs across the Mountain West, and we’re just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate. Our Core Values 1: Human at the core 2: Achieve & Celebrate Together 3: Thoughtful and with Purpose 4: Always Evolving 5: Nothing short of Extraordinary 6: Scrappy & Ingenious Our Mission Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways. Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine. About the Role: As a Member Experience Associate , you’ll be the first point of contact for Kiln members and guests, responsible for ensuring the space operates smoothly and delivers a top-tier member experience. You’ll support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln’s community thrive. This role is part-time, averaging about 20 hours per week . Goals and Objectives: Embody Kiln’s mission and core values through exceptional service. Build and maintain a welcoming, collaborative community environment. Support operations to ensure the space is organized, clean, and fully functional. Promote Kiln’s services and offerings while driving member engagement. As Member Experience Associate You will: Provide Front Desk & Member Support: Greet members, guests, and team members warmly, managing the front desk during business hours. Oversee mail services, including organization and distribution. Facilitate member onboarding, including office preparations and welcome kits. Ensure Smooth Operations: Conduct walkthroughs to maintain a clean, well-kept space. Develop and manage inventory systems for supplies. Troubleshoot issues, escalate as needed, and assist with facility maintenance. Foster Community Engagement: Assist with event planning, setup, and breakdown. Communicate with members through email, Slack, and newsletters. Create moments of delight, such as celebrating birthdays and milestones. Provide Administrative Support: Support the Community Director with scheduling and conference room preparation. Coordinate bookings for events and member inquiries. Procure signage and materials for member offices and desks. As Member Experience Associate You’ll Need: Experience in office management, customer service, or administrative roles. Strong communication, organizational, and multitasking skills. A proactive, resourceful mindset with attention to detail. Proficiency in basic computer skills. Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy Familiarity with the Coworking and Hospitality Industry Passion and understanding for entrepreneurial communities Passion and understanding for Kiln’s mission and values