Member of Applied AI - Engineering Leader

Job description

**About DevRev** At DevRev, we're building the future of work with *Computer* – your AI teammate. Unlike traditional tools, *Computer* unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. **About the role** As an Engineering and Customer facing leader, you will own the end-to-end design and delivery of AI-driven business transformation projects, while also innovating on tools and services on the DevRev product. You'll work closely with pre-sales teams to scope technical integration and implementation strategies, translating business requirements into architectural solutions. Once opportunities move to post-sales, your team will own the detailed technical designs from original scoping documents and drive execution to build proofs-of-concept, custom integrations, and solutions that validate technical feasibility. As the technical owner of the customer relationship, you'll partner cross-collaboratively to ensure successful delivery. Your role spans from understanding domain-specific customer needs to designing scalable, agent-based AI solutions using DevRev's platform, with direct involvement in implementing key technical components and debugging complex integration challenges. This position requires a unique blend of enterprise architecture expertise, AI solution design, hands-on development skills, customer empathy, engineering leadership and cross-functional collaboration. You'll act as the connective tissue between pre-sales, customer success, engineering, and product teams, bringing our AI capabilities to life for real-world business impact. **What you'll do** - **Customer-facing:** Working directly with customers - **Lead Execution**: Define project plans, align internal teams, and ensure timely delivery of deployments - **Design & Deploy AI Agents:** Build and configure intelligent solutions leveraging snap-ins, connectors (AirSync), workflows, and AI agents on the DevRev platform to solve real customer problems. - **Integrate Systems**: Connect AI agents with external platforms (e.g., CRMs, APIs, databases) for seamless workflow automation. - **Optimize Performance**: Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability. - **Own Requirements**: Partner with customers to deeply understand their needs and translate them into technical agent specifications. - **Prototype & Iterate**: Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback. - **Advise Customers**: Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability. **What you'll bring** - **Experience**: 7+ years in software design and development, AI/ML engineering, or technical consulting coupled with customer-facing experience - **Leadership:** 3+ years leading technology teams as a hands-on leader - **Customer Empathy**: A bias for action and a relentless focus on solving problems for customers. - **Communication**: Strong written and verbal skills to articulate technical concepts to both engineers and business stakeholders. - **Cloud & DevOps**: Hands-on experience with AWS, GCP, or Azure, and modern DevOps practices (CI/CD, containers, observability). - **System Integration**: Comfortable integrating systems via APIs, webhooks, and event/data pipelines. - **Data-Driven Mindset**: Use A/B testing, telemetry, and metrics to guide decisions and drive improvements. - **Background**: Bachelor's or Master’s degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus - Exp Range - 12+ **Nice to have** **Coding Skills:** Strong proficiency using TypeScript/JavaScript, Python, data structures and algorithms, (Nice to have: Go) **Applied AI Knowledge:** Large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions. *DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.*