Member of Operations Staff, IT Manager

Job description

WHO WE ARE Odyssey https://odyssey.ml is an AI lab pioneering general world models: causal, multimodal systems that learn to predict and interact with the world over long horizons. This foundational technology promises to revolutionize robotics, science, healthcare, education, gaming, defense, and beyond. Odyssey’s founders previously pioneered the most complex application of physical AI: self-driving cars. They’ve now brought together a world-class research team from DeepMind, Tesla, Waymo, Meta, Apple, and Wayve, who have made significant contributions to language models (DeepMind Gemini), video models (DeepMind Veo), world models (Wayve GAIA), and autonomous systems (Tesla FSD). Odyssey has raised significant venture capital from GV, Amazon, AMD, EQT, NVIDIA, Natural Capital, In-Q-Tel, Elad Gil, Jeff Dean, Guillermo Rauch, Garry Tan, Kyle Vogt, and researchers from OpenAI, DeepMind, MSL, Recursive, and Thinking Machines. WHAT WE'RE LOOKING FOR Odyssey Systems is looking for its first dedicated IT owner. You'll be the go-to person for everything technology across our Palo Alto office, and provide remote support and standards for our London and Zurich offices. This is a hands-on role with real ownership: you'll set IT policy, run our systems, and keep our rapidly growing team productive and secure. WHAT YOU'LL DO Employee support & hardware - Own day-to-day IT support: troubleshooting, escalations, and walk-up help for the Palo Alto office; remote support for London and Zurich - Manage the full device lifecycle — procurement, imaging/MDM enrollment, deployment, repair, and retirement — for laptops, monitors, and peripherals - Run technical onboarding and offboarding: accounts, hardware, and access provisioning/deprovisioning - Maintain office AV, conference rooms, and printers Systems & network - Own office networking: Wi-Fi, switches, firewalls, VPN, and ISP/vendor relationships - Administer core SaaS: identity/SSO (e.g., Google Workspace), email, Slack, MDM, and endpoint security - Manage software licensing, renewals, and IT vendor contracts Security & policy - Define and enforce IT security policy: device compliance, patching, MFA, access reviews - Lead security tooling rollout (endpoint protection, password management) and phishing awareness - Support compliance efforts (e.g., SOC 2) with evidence collection and control ownership - Maintain asset inventory and IT documentation Planning - Own the IT budget and make build/buy/outsource recommendations - Plan for growth across three offices, including standardizing IT setup internationally WHAT WE'RE LOOKING FOR - 5+ years in IT support/administration, including 2+ years owning IT (or as a senior/sole IT resource) at a company of similar size - Strong with macOS and Windows fleets, MDM (Jamf, Kandji, Intune, or similar), and identity/SSO administration - Solid networking fundamentals: DNS, DHCP, VLANs, VPN, firewall management - Experience selecting and managing SaaS tools and vendors - Security-minded: you patch, you enforce MFA, you sweat access reviews - Clear communicator who's patient with non-technical colleagues - Comfortable being a team of one: prioritizing, documenting, and asking for help when needed - Must be able to work 5 days week at our Palo Alto office NICE TO HAVE - Experience supporting distributed/international offices - SOC 2, ISO 27001, or similar compliance experience - Scripting for automation (Bash, Python, or PowerShell)