Member Relations Operator

Job description

If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally. Who are we? Costaterra Golf & Ocean Club is part of DLC – Discovery Land Company (DLC). DLC is known for developing luxury residential communities and resorts. Costaterra is a private members only residential community in Comporta – Portugal. It combines luxury living with top-tier hospitality, offering incredible dining, a world-class golf course, spa services, outdoor pursuits, and immersive local experiences. We’re looking for a Member Relations Operator to join our team! In this role, you’ll act as the main communication point for our private golf club community—managing radio updates from internal teams and responding to member messages and calls. You’ll help keep daily operations running smoothly while delivering warm, personalized service. What you will do? Manage incoming communication from internal teams via radio, and respond to member and staff WhatsApp messages professionally and promptly. Prioritize and coordinate requests based on urgency, member impact, and operational needs. Act as the club’s central communication hub, ensuring information is relayed quickly and accurately. Dispatch support to internal teams, escalate urgent matters, and follow established procedures. Log, track, and follow up on all communications to ensure timely resolution. Maintain a calm, service‑oriented approach during busy or time‑sensitive situations. Protect member privacy and always uphold confidentiality. What are we looking for? High school diploma or equivalent; hospitality or customer‑service training is a plus. Experience in member services, hospitality, dispatch, or operations coordination preferred. Excellent communication skills and the ability to multitask in a fast‑paced environment. Comfortable using radio systems, WhatsApp, and basic computer tools. Strong organization, judgment, attention to detail, and professionalism. Calm, proactive, service‑oriented, and able to work both independently and as part of a team. What do we offer? Work-Family Culture, Global Career Opportunities, Competitive Salarys, Development Programs, Medical Insurance, Meal Allowance, Staff Restaurant, Staff Events and Staff accommodation if you are not local. If you have what it takes and want to build a career , this is the place for you #LI-TP1